Lexie Lukareski
Plainfield
Summary
Accomplished Store Manager at Starbucks, adept in customer service and complex problem-solving, led the Midwest's top-performing store in Drive Thru metrics. Excelled in staff development and performance management, fostering a positive work environment. Skilled in Microsoft Office and proficient in hiring and onboarding, I have a proven track record of enhancing sales productivity and community relationships.
Overview
5
5
years of professional experience
Work History
Store Manager
Starbucks
07.2023 - Current
- Motivated staff to achieve store goals for enhanced sales productivity. Currently have the number one store in the Midwest for Drive Thru metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with the community.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members in my store and for the district.
- Store manager trainer and have successfully trained two store managers.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Store Manager
Starbucks
12.2022 - 07.2023
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Guided team members through challenges with clear communication and support.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Barista
Starbucks
10.2019 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Arts - Business
Joliet Junior College
Joliet, IL05-2019
Skills
- Customer service
- Time management
- Complex Problem-solving
- Performance management
- Staff development
- Microsoft Office, Excel, PowerPoint
- Payroll
- Hiring and Onboarding
Timeline
Store Manager
Starbucks
07.2023 - Current
Assistant Store Manager
Starbucks
12.2022 - 07.2023
Barista
Starbucks
10.2019 - 12.2022
Associate of Arts - Business
Joliet Junior College
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