Lexi Wheeler
Urbana
Summary
Proven leader with extensive experience in management and customer service excellence. Demonstrated ability to enhance team collaboration and achieve significant service targets through effective delegation and mentorship. Proven track record in team leadership and customer service excellence, enhancing operational efficiency and staff training. Skilled in money handling and maintaining organization, consistently ensuring a clean and welcoming environment for customers with a strong focus on professional growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Pet Supplies Plus
02.2020 - Current
- Manage daily operations, delegating tasks appropriately to ensure smooth functioning of the facility
- Train employees on all aspects of the job, guiding them through their roles while providing ongoing support for professional growth opportunities
- Coordinate with the General Manager in different operational issues and promotional activities
- Merchandise products
- Open and close the store
- Make deposits and change orders
- Ensure cleanliness of building
Shift Lead Manager
Oberweis Ice Cream and Dairy Store
09.2017 - 01.2020
- Supervised daily operations to ensure high-quality customer service and product consistency
- Trained staff on operational procedures and customer engagement techniques
- Streamlined inventory management processes, improving stock accuracy and reducing waste
- Took customers orders, prepared orders, served them to customers
- Ensure building was properly cleaned
- Made deposits for bank
- Opened and closed the store
Education
High School Diploma -
Centennial High School
Champaign, IL05-2019
General Education
Parkland College
Champaign, ILCosmetology
Tricoci University of Beauty Culture
Urbana, IL07-2025
Skills
- Professionalism
- Being able to work well with others
- Customer service
- Organization/ cleanliness
- Money handling
- Team leadership
- Decision-making
Accomplishments
- Successfully graduated Cosmetology school, passed my state board, and have my Cosmetology License
- Modeled in Beauty Blitz competition in Naperville, September 2024
Timeline
Assistant Manager
Pet Supplies Plus
02.2020 - Current
Shift Lead Manager
Oberweis Ice Cream and Dairy Store
09.2017 - 01.2020
High School Diploma -
Centennial High School
General Education
Parkland College
Cosmetology
Tricoci University of Beauty Culture
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