Summary
Overview
Work History
Education
Skills
Timeline
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Lexi Friedman

Chicago

Summary

Results-driven hospitality professional with 5+ years of experience in restaurant management and hotel group sales. Recognized for exceeding sales goals, strengthening client relationships, and delivering outstanding guest experiences. Skilled in problem-solving, team leadership, and driving growth in fast-paced environments. Seeking to continue advancing in hospitality leadership.

Overview

6
6
years of professional experience

Work History

Group Sales Manager

Swissotel Chicago
09.2023 - Current
  • Sells association and corporate groups 25-662 rooms on peak (Illinois, All United States Mid-Market & Southeast large market)
  • Build and maintain relationships with clients, travel agents, and event coordinators.
  • Analyze sales trends and market data to maximize revenue opportunities.
  • Prepare and deliver customized proposals and contracts to prospective clients.
  • Achieves excellent sales performance goals, booking over 152% of total 2024 goals through strategic client engagement and targeted marketing efforts

Restaurant Manager

J. Alexander’s Restaurants
08.2021 - 09.2023
  • Recruited, trained, and coached 20+ front-of-house employees, strengthening service standards and team morale.
  • Directed daily operations across dining room, bar, and administrative functions, improving guest satisfaction.
  • Implemented employee recognition initiatives, increasing engagement and retention.
  • Oversaw liquor inventory, supplier negotiations, and weekly ordering, maintaining cost efficiency.
  • Resolved guest complaints effectively, ensuring repeat business and positive reviews.

Business Leadership Intern

Chick-fil-A
05.2020 - 05.2021
  • Trained and supervised team members in hospitality best practices, customer service, and food safety.
  • Supported management in daily restaurant operations, ensuring compliance with sanitation standards.
  • Managed the restaurant’s social media presence, creating content and engaging with guests.

Food & Beverage Intern

The Drake Hotel
06.2019 - 08.2019
  • Supported restaurant and catering teams across multiple outlets in a luxury hotel environment.
  • Shadowed the Director of Catering & Sales, gaining insight into event planning and guest services.
  • Ensured guest satisfaction through attentive service and prompt issue resolution.

Education

Bachelor of Arts - Hospitality Business

Michigan State University
East Lansing, MI
05.2021

Skills

  • Leadership & Management: Team Training, Coaching & Mentoring, Scheduling, Staff Development
  • Hospitality & Guest Relations: Customer Service Excellence, Event Coordination, Conflict Resolution
  • Sales & Business Development: Client Relations, Revenue Growth, Proposal Development
  • Technical: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Social Media Content Management
  • Core Strengths: Problem-Solving, Time Management, Organization, Communication

Timeline

Group Sales Manager

Swissotel Chicago
09.2023 - Current

Restaurant Manager

J. Alexander’s Restaurants
08.2021 - 09.2023

Business Leadership Intern

Chick-fil-A
05.2020 - 05.2021

Food & Beverage Intern

The Drake Hotel
06.2019 - 08.2019

Bachelor of Arts - Hospitality Business

Michigan State University

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Lexi Friedman