Lewis A Ramos
Chicago,IL
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
9
9
years of professional experience
Work History
Service Technician
MD Contracting
01.2025 - Current
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Service Technician
Alliance Mechanical
10.2023 - 01.2025
- Troubleshooted and diagnosed commercial grade refrigeration and HVAC equipment
- Maintained refrigeration and HVAC equipment extending equipment life
- Worked outdoors in various weather conditions for extended periods of times
- Proficient in working alone and in a team
- Lifted 50lbs+ of equipment for various hours at a time
- Responsible for maintaining company vehicle
Lead Technician
FSI
03.2023 - 10.2023
- Led a team to produce the highest revenue to date for the company
- Managed coil cleaning
- Managed time effectively to maximize productivity
- Cottonwood screen installations
- Filter change out on industrial and commercial units
- OSHA 10 certified
- Traveled to different locations in Illinois and Indiana to provide services
- Managed projects solo as well as lead groups in bigger projects
- In charge of training new employees and determining if they were a good fit for the company
- Assumed the role of lead filter technician for BP's oil refinery
Inside Sales Representative
Booksy
01.2022 - 05.2022
- Reached out to and qualified inbound leads via outbound calls, Emails & SMS
- Managed time effectively to maximize productivity
- Maintained adaptability to changing markets and overcame obstacles such as customer complaints and issues
- Became a subject matter expert in app functions and capabilities showing a willingness to learn new equipment and technologies
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Specialist E-4, 11 Bravo, Infantryman
USARMY/IL ARNG
11.2015 - 11.2021
- Aided the State of Illinois during the Covid-19 pandemic, from April 2021 to September 2021, by participating and facilitating in the mass vaccination program
- In which I attended patients, scheduled appointments, answered phone calls and learned and operated various scheduling and medical applications and software which led to a resounding total of 74,593 vaccinations given by my team
- Activated during the 2020 Chicago riots where my team and I were used to supplement the Lansing police department to conduct public security as well as ease any tension using interpersonal skills as well as problem solving skills
- Deployed to Afghanistan under Operation Freedom's Sentinel, where I served the role of Personal Security Detail, providing security for various VIP's ranging from American, British, and German leaders to Afghan generals
- I also was a main driver and drove both manual vehicles and automatic vehicles in far distances and to nearby areas in a safe, timely and precise manner
- Extensive knowledge in operating and maintaining various weapon systems and special equipment ensuring all sensitive items and important equipment were effectively maintained and remained readily deployable
- Maintained physical fitness capable of extreme workloads in harsh environments, willing to complete difficult tasks without complaint and without hesitation
Education
Trade Certification - HVAC/R
Environmental Technical Institute
Willowbrook, IL12-2022
High School Diploma -
Phoenix Military Academy
Chicago, IL06-2016
Skills
- HVAC/R Certification
- Bilingual - Spanish/English
- Customer Service
- Troubleshooting
- Construction
- Air Conditioning
- Refrigeration
- Customer relations
- Installation and repair
- Expert problem solving
- Preventive Maintenance
Military Service
Specialist E-4, 11 Bravo, Infantryman, USARMY/IL ARNG, 11/01/15, 11/30/21, Aided the State of Illinois during the covid crisis, from 04/01/21 to 09/30/21, by participating and facilitating in the mass vaccination program., Activated during the 2020 Chicago riots where my team and I were used to supplement the Lansing police department to conduct public security., Deployed to Afghanistan under Operation Freedom's Sentinel, where I served the role of Personal Security Detail., Extensive knowledge in operating and maintaining various weapon systems and special equipment., Maintained physical fitness capable of extreme workloads in harsh environments.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
MD Contracting
01.2025 - Current
Service Technician
Alliance Mechanical
10.2023 - 01.2025
Lead Technician
FSI
03.2023 - 10.2023
Inside Sales Representative
Booksy
01.2022 - 05.2022
Specialist E-4, 11 Bravo, Infantryman
USARMY/IL ARNG
11.2015 - 11.2021
Trade Certification - HVAC/R
Environmental Technical Institute
High School Diploma -
Phoenix Military Academy
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