Todd Raymond
Decatur
Summary
Proactive Retail Store Manager with expertise in driving sales through innovative marketing strategies and effective team leadership. Skilled in digital marketing and customer relationship management, creating an engaging environment that draws customers from surrounding areas. Committed to delivering exceptional service and contributing to business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appliance Store Manager
Decatur Home Center dba: Appliance Mart
Decatur
09.2023 - Current
- Hired and managed appliance store staff, including delivery and service divisions, to ensure efficient operations.
- Purchased products (GE and Speed Queen) and established pricing strategies to optimize sales.
- I oversee store signage, displays and warehouse facility.
- Provided appliance sales assistance to homeowners and property management companies
- Responsibilities also include service warranties and submissions.
- Coordinated marketing initiatives across TV, digital platforms, and social media to enhance store visibility.
Store Manager
Appliance Mart (Phil Flaugher Electric)
Decatur
05.2018 - 09.2023
- Fostered a positive team environment and implemented targeted marketing strategies through traditional and digital platforms, contributing to significant company growth.
- Appliance Mart the competitive edge on in stock inventory while most retailers sit with little to no inventory.
- Consumers from neighboring states drive to our location for product they are unable to source locally.
- Promoted appliance sales to public, enhancing customer satisfaction through personalized service.
- Managed appliance accounts for multi-family housing, ensuring timely service and support.
- Executed purchasing processes for appliances and parts to maintain optimal inventory levels and meet customer demand.
- Developed pricing models for appliances and parts, aligning with market trends.
- Facilitated customer financing processes to improve accessibility of appliance purchases and enhance customer satisfaction.
- Executed regular website updates, enhancing user experience and information accessibility.
- Oversaw social media strategy, increasing brand visibility and customer engagement.
- Supervised a team of five staff members, fostering collaboration and productivity.
Office Manager
Illinois Auto Outlet, Inc.
Decatur
07.2016 - 02.2018
- Managed accounts payable and receivable, ensuring timely vendor payments and accurate financial records.
- Record management in accordance with state laws.
- Coordinated office upkeep and supply purchasing to maintain a functional and organized workspace.
- Advertising, website and social media management.
- Facilitated closure of business operations by following necessary procedures and coordinating with stakeholders.
Education
High School Diploma -
Taylorville High School
Taylorville, IL05-1984
Skills
- Sales
- Customer Service
- Retail merchandising
- Store management
- Retail Management
- Team development
- Store presentation
- Customer support
- Customer engagement
- Operations management
- Inventory control
- Warehouse logistics management
- Purchasing
- Vendor negotiation
- Records Management
- Customer relationship management
- Problem solving
- Performance management
- Employee scheduling
- Employee terminations
- Team building
- Visual merchandising
- Store opening and closing procedures
- Promotional displays
- Math
- Staff training
- Adobe Creative Suite
- Adobe Photoshop
- Inventory logistics
- Graphic Design
- Sales performance
- Marketing
- Marketing strategy
- Pricing strategy
- Social Media Management
- Social media management
- Inside sales
- B2B sales
- Communication skills
- Human Resources
- Store operations
- Problem solving
- Logistics inventory management
- Warehouse experience
- Customer Care
- Customer Support
- Software troubleshooting
- Relationship management
- Employee development
- Performance management
- Team building and leadership
- Conflict resolution
- Store merchandising
- Retail Management
- Team coordination
- Order management
- Store operations
- Sales professional
- Retail inventory
- Employee scheduling
- Customer response
- Team leadership and coaching
- Personnel development
- Product merchandising
Certification
Driver's License
Affiliations
Genealogy
Timeline
Appliance Store Manager
Decatur Home Center dba: Appliance Mart
09.2023 - Current
Store Manager
Appliance Mart (Phil Flaugher Electric)
05.2018 - 09.2023
Office Manager
Illinois Auto Outlet, Inc.
07.2016 - 02.2018
High School Diploma -
Taylorville High School