Summary
Overview
Work History
Education
Timeline
Generic

LEVANA BERGER

Technical Onboarding Manager
Tel Aviv

Summary

Experienced in customer facing roles with technical and analytical skills, with over 5 years of experience in the tech industry. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction, good team player and working independent, open to new roles and challenges.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Technical Onboarding Manager

CHEQ (Cybersecurity)
04.2023 - Current
  • Led technical kickoff calls with clients, delivering presentations that outlined the product and detailed the process for implementing the solution.
  • Managed the end-to-end client onboarding process, serving as the primary technical point of contact throughout the implementation journey.
  • Demonstrated strong project management skills by consistently meeting deadlines and expectations.
  • Collaborated closely with cross-functional teams to ensure successful outcomes - R&D, Support, Customer Success, Data and Product.
  • Created and maintained comprehensive internal and external product implementation guides, ensuring ongoing updates.

Integration Engineer

Splitit (Instalment as a service)
01.2019 - 11.2022
  • Create technical processing environment, assign payment gateway and perform tests (including end-to-end-testing).
  • Assist merchants with integrations- either plugin or API integration.
  • Provide real time support via email, Zoom calls, Slack channel.
  • Resolve technical integration issues and ensure smooth flow of transactions.
  • Use HTML, CSS and JavaScript to implement the Customer Journey on merchant's website.
  • Work with Product and Marketing Team for improving the core product and new product features.
  • Work closely with R&D Team to resolve complicated bugs.



Customer Support

Rewire (Remittance)
01.2019 - 12.2019
  • Assist users in resolving issues via phone, and other social media channels.
  • Work on additional project with the Product Team to build and configure ticketing system for the internal teams.
  • Work closely with R&D team on escalated issues.

Integration and Support

ZotaPay (Payment Service Provider)
03.2017 - 07.2018
  • Assist merchants to integrate with the system via API.
  • Provide ongoing support to live merchants.
  • Work closely with merchant's developers to complete integration process from Sandbox to Production.
  • Handle technical integration with third party providers and payment gateways.
  • Work as a team with Sales, Compliance and Finance Team.

Technical Support Engineer

Soft Digital Solutions (Charts Property Management System) -SaaS
03.2016 - 01.2017
  • Mapping client's system with booking engines such as Agoda, Booking.com, SiteMinder, etc.
  • Installation of the software locally or remotely (remote servers). Perform server-to-server migration.
  • Regular update and modification of user's website using HTML and CSS.
  • Identify bugs, trouble shoot and resolve daily technical issues.
  • Provide technical assistance to global clients via phone calls, TeamViewer, Zendesk, and Skype.

Education

Bachelor of Science - Computer Science

Sikkim Manipal University
07.2010 - 06.2013

Timeline

Technical Onboarding Manager

CHEQ (Cybersecurity)
04.2023 - Current

Customer Support

Rewire (Remittance)
01.2019 - 12.2019

Integration Engineer

Splitit (Instalment as a service)
01.2019 - 11.2022

Integration and Support

ZotaPay (Payment Service Provider)
03.2017 - 07.2018

Technical Support Engineer

Soft Digital Solutions (Charts Property Management System) -SaaS
03.2016 - 01.2017

Bachelor of Science - Computer Science

Sikkim Manipal University
07.2010 - 06.2013

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LEVANA BERGERTechnical Onboarding Manager