Leticia Mata
Summit
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technician
WestRock
06.2022 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected finished products for overall quality and adherence to customer specifications.
- Maintained and improved product quality by completing audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Implemented process improvements to increase productivity in quality assurance operations.
- Fixed identified issues to improve workflows.
- Fixed identified issues to increase productivity and boost workflows.
Patient Access Representative
R1 Rcm
08.2021 - 05.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Dispatch Coordinator
Echo Global Logistics
01.2021 - 08.2021
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Organized paperwork and explained individual job parameters for each assignment.
Customer Service Representative
McCook Cold Storage
09.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
Administrative Assistant
Coda Cambridge
08.2016 - 09.2019
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Education
Associate of Science -
Calumet College of St. Joseph
05.2015
High School Diploma -
Argo Community High School
Summit, IL05.2010
Skills
- Samples Comparison
- Quality Assurance Requirements
- Trend Tracking
- Routing Inspections
- Documentation Skills
- Auditing
- Safety Protocols
- Insurance Verification
- Pre-Admission Requests
- Paperwork Processing
- Account Updating
- Clerical Support
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Technician
WestRock
06.2022 - Current
Patient Access Representative
R1 Rcm
08.2021 - 05.2022
Dispatch Coordinator
Echo Global Logistics
01.2021 - 08.2021
Customer Service Representative
McCook Cold Storage
09.2019 - 01.2021
Administrative Assistant
Coda Cambridge
08.2016 - 09.2019
Associate of Science -
Calumet College of St. Joseph
High School Diploma -
Argo Community High School
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