Leticia Faria-Oliveira
Glen Carbon
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent experiences. Aiming to contribute to positive team atmosphere and ensure group satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Annie's Frozen Custard
07.2025 - Current
- Delivered exceptional customer service, ensuring positive experiences and fostering repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and managing cash flow.
- Worked front counter, drive-thru and other areas.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
Coldline Trainer
Freddy's Frozen Custard & Steakburgers
12.2023 - 08.2025
- Delivered engaging training sessions to new employees on operational procedures and customer service standards.
- Assisted in developing instructional materials to enhance training programs for team members.
- Monitored employee performance during training, providing constructive feedback and support for skill improvement.
- Facilitated hands-on demonstrations of product preparation and service techniques to ensure consistency across shifts.
Education
High School Diploma -
Edwardsville Senior High School
Edwardsville, IL05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Customer engagement
- Interactive communication skills
- Integrity and honesty
Accomplishments
- Achieved Girl's Lead Program Completion through effectively helping with government shadowing.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Crew Member
Annie's Frozen Custard
07.2025 - Current
Coldline Trainer
Freddy's Frozen Custard & Steakburgers
12.2023 - 08.2025
High School Diploma -
Edwardsville Senior High School