Leticia Estrada
Crystal Lake
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Receptionist
Regency Medical Center
Lake Barrington
10.2023 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Receptionist
Family Practice Specialist
Lake Barrington
02.2017 - 09.2023
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Medical Assistant
Geeti Ghost M.D
Elgin
03.2014 - 09.2016
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05-2008
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Payment processing
- HIPAA compliance
- Customer relationship management
- Appointment coordination
- Scheduling appointments
- Meeting preparation
- Data inputting
Languages
Spanish
Limited
References
References available upon request.
Timeline
Receptionist
Regency Medical Center
10.2023 - Current
Medical Receptionist
Family Practice Specialist
02.2017 - 09.2023
Medical Assistant
Geeti Ghost M.D
03.2014 - 09.2016
High School Diploma -
Dundee Crown High School
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