Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Cortes Vega

Crystal Lake

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

5
5
years of professional experience

Work History

Customer Excellence Specialist

Medela
12.2024 - Current
  • Responded to customer inquiries and assisting with product resolutions, particularly related to warranty guidelines.
  • Utilized CRM system and dashboard tools to track call activities and order entry.
  • Handled order entries, troubleshooting issues, and processing return merchandise authorizations (RMAs).

Customer Service Representative

Thumbies, Inc.
08.2021 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Associate

AT&T
09.2020 - 08.2021
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits to enhance customer engagement and satisfaction
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Woodstock North High School
Woodstock

Skills

  • Proficient in Microsoft Excel, Outlook, and Word
  • Experience with Salesforce CRM
  • Skilled in efficient SAP database navigation
  • Accurate data entry
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Excellence Specialist

Medela
12.2024 - Current

Customer Service Representative

Thumbies, Inc.
08.2021 - 09.2023

Sales Associate

AT&T
09.2020 - 08.2021

Woodstock North High School
Leticia Cortes Vega