Leticia Gomez
Bolingbrook
Summary
Seasoned Financial Center Manager adept at motivating and coaching team members to accomplish demanding financial objectives. Strategic planner with remarkable leadership and communication skills. Ready to offer many years' experience in banking and take on a challenging new role. Fluent in both English and Spanish.
Overview
24
24
years of professional experience
Work History
Financial Center Manager
Bank of America
04.2016 - Current
- Communicates effectively and confidently and is comfortable engaging all clients.
- Executes effectively with team to mitigate risk
- Collaborates effectively with partners to building strong relationships.
- Accountable for Chicago North Community Market as Operations Champion
- Assist the Operation Market Manager to ensure BOA's ATMs are serviced promptly for the Chicago Region
- Lead team to provide excellent client experience
- Participates in PowerPoint presentations during Market Leader calls
- Host and presents Webex and in person for Better Money Habits
Assistant Manager
Bank of America
07.2010 - 03.2016
- Assist the Financial Center Manager with daily task
- Responsible for operational excellence
- Assess balancing risks daily to make executive decisions to achieve operational excellence
- Train staff to be proficient with customer engagement, operational procedures, transaction accuracy, and customer service
- Solved problems effectively by thinking critical to minimize risk
Personal Banker
Archer Bank
09.2007 - 07.2010
- Met sales and customer delight goals by providing exceptional customer service
- Processed a variety of loan applications (home, auto, consumer)
- Handled customer service requests and opened deposit accounts
- Assist other bankers and tellers as needed to ensure timely transactions and customer experience
Teller
Archer Bank
06.2001 - 08.2007
- Processed member transactions daily
- Advertised BOA's products and services to members that met their needs
- Maintained all memberships, proxy cards, and checking account signature cards in an organized and accurate order
- Balanced a teller drawer daily
- Researched and assisted with member questions and/or complaints
Education
RICHARD DALEY COLLEGE
Skills
- Operational management
- Risk management
- Customer service management
- Leadership development
- Sales Performance Management
- Relationship building
- Employee training
- Problem solving
- Effective communication
- Project management
- Client engagement
- Critical thinking
- Team development
- Business partnership management
- Presentation skills
- Written communication
Affiliations
- Member - Hispanic/Latino Organization for Leadership Advancement (HOLA)
- Better Money Habits
- Chicago Area Mentoring Program
Timeline
Financial Center Manager
Bank of America
04.2016 - Current
Assistant Manager
Bank of America
07.2010 - 03.2016
Personal Banker
Archer Bank
09.2007 - 07.2010
Teller
Archer Bank
06.2001 - 08.2007
RICHARD DALEY COLLEGE