Lesmonica Tucker
Bloomington
Summary
Hardworking and detail-oriented medical professional with 30+ years of experience in customer service and medical administrative support. Proven expertise in managing patient interactions, medical scheduling, and health assessments. Skilled in HIPAA compliance, EHR systems, and medical billing. Demonstrated ability to enhance patient care and streamline office operations, seeking to leverage extensive experience in a medical office or outpatient setting complemented by a Medical Assistant Diploma. Committed to enhancing patient experiences and operational efficiency in medical office settings.
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Phlebotomy DCT Trainer
DB Plasma
Bloomington
08.2025 - Current
- Blood draw procedure from individuals donating plasma for patient use and sample draw testing.
- Apheresis machine setup.
- Stocking products.
- Sanitation equipment and surrounding areas.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
- Resolved any issues raised by participants during the training session in a timely manner.
- Recommended changes or improvements in existing training processes as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Adapted teaching methods according to the needs of individual learners or groups.
- Trained new employees on checking procedures and safety protocols.
- Collaborated with team members to resolve discrepancies efficiently.
- Verified documentation for compliance with company standards.
- Communicated effectively with supervisors regarding quality issues.
- Implemented process improvements to enhance workflow efficiency.
- Provided excellent customer service during all interactions with customers.
- Performed comprehensive physical assessments, including vital signs monitoring.
Caregiver
Addus HomeCare
Joliet
03.2025 - 05.2025
- Running errands.
- Meal preparation.
- Light housekeeping.
- Personal care.
Customer Service Representative
PCG Consulting
Maywood
12.2024 - 12.2024
- Managing member accounts.
- Greeting customers.
- Provide efficient and accurate information as needed for County Care medical insurance members.
- Answer questions, resolving any issues such as
- Update primary care providers.
- Transportation reservations.
- Claims.
- Prior authorization.
- Placing incentive orders.
- Updating account info.
Customer Service Representative
PCG Consulting
Chicago
07.2022 - 05.2023
- Managing member accounts.
- Greeting customers, providing efficient and accurate information as needed for County Care medical insurance members.
- Answering questions, resolving any issues such as updating primary care providers, handling transportation reservations, checking claims, authorizations, placing incentive orders & updating account info etc.
Clinical Interaction Specialist
Conduent (RSA Medical)
Naperville
11.2014 - 05.2020
- Medical Health Risk Assessment completions, along with Health Insurance Assessments which is phone based health interviews to determine if a client is eligible for a specific type of medical treatment, a specific medical insurance etc.
Account Representative
USA Bank
Naperville
01.2014 - 11.2014
Senior Phlebotomist
Heartland Blood Centers
Naperville
01.2006 - 12.2013
- Blood Bag Labeling, Donor Examinations, BDR Review, Temperature, Hemoglobin Testing, Blood Pressure, Blood Draws, Platelet and Red Cell Draw, Blood Bag Preparation, Cleaning and Basic Customer Service, Scheduling & Computer Data Entry.
Customer Service Representative
Grants Appliances
Joliet
01.1998 - 12.2006
- Answering phones, directing calls, appointment scheduling, filing documents, basic office setting etc.
Customer Service Associate
Target
Joliet
01.1996 - 12.1998
- Administrative Clerk & Cashier Joliet, IL
- Switchboard Calls & Routing, Fitting Room Area, Cashiering and Basic Customer Service.
Education
Medical Assistant Diploma - Medical Assistant
Everest College
Burr Ridge, ILSkills
- Medical Scheduling
- HIPAA
- Teaching
- Medical office experience
- Medical administrative support
- Clerical Experience
- Vital signs
- Anatomy knowledge
- Physiology knowledge
- Medical Billing
- Venipuncture
- EHR systems
- Microsoft Word
- Clerical experience
- Laboratory experience
- Computer skills
- Time management
- Phlebotomy
- Medical Records
- Organizational skills
- Customer service
- Laboratory Procedures
- CPT Coding
- Interviewing
- Epic
- Sales
- Employee Orientation
- Patient care
- Typing
- Medical terminology
- Microsoft Office
- EMR systems
- ICD coding
- Supervising experience
- Blood sampling
- Patient Care
- Front desk
- ICD-10
- Phone Etiquette
- Experience Administering Injections
- Cash register
- Vital Signs
- Medical coding
- Anatomy Knowledge
- ICD-9
- Transcription
- Documentation review
- ICD Coding
- Triage
- Microsoft Excel
- Quality assurance
- Communication skills
- Microsoft Powerpoint
- Appointment Scheduling
- Record Keeping
- Filing
- Front Desk Reception
- CPT & ICD Coding & Insurance Verification
- Universal Safety Precautions
- EKG
- Patient Preparation
- Vital Signs (temp, pulse, respiration, BP)
- Staple/Suture Removal
- Various Lab Procedures
- Injections
- Pharmacology & EMR
Certification
- Medical Assistant Diploma, 02/07 to Present
- CPR Certification, Present
- Driver's License, Present
Awards
- Senior Phlebotomist Certificate, 07/09
- Double Red Cell (Apheresis) Completion, 07/09
Additional Information
Appointment Scheduling, Record Keeping, Microsoft Office, Filing, Front Desk Reception, Patient Care, CPT & ICD Coding & Insurance Verification, Universal Safety Precautions, EKG, Patient Preparation, Vital Signs (temp, pulse, respiration, BP), Staple/Suture Removal, Various Lab Procedures, Injections, Venipuncture, Pharmacology & EMR
Timeline
Phlebotomy DCT Trainer
DB Plasma
08.2025 - Current
Caregiver
Addus HomeCare
03.2025 - 05.2025
Customer Service Representative
PCG Consulting
12.2024 - 12.2024
Customer Service Representative
PCG Consulting
07.2022 - 05.2023
Clinical Interaction Specialist
Conduent (RSA Medical)
11.2014 - 05.2020
Account Representative
USA Bank
01.2014 - 11.2014
Senior Phlebotomist
Heartland Blood Centers
01.2006 - 12.2013
Customer Service Representative
Grants Appliances
01.1998 - 12.2006
Customer Service Associate
Target
01.1996 - 12.1998
Medical Assistant Diploma - Medical Assistant
Everest College