Leslley Acevedo
Rolling Meadows
Summary
Hardworking, determined, responsible and experienced professional with extensive background in customer facing roles. Providing various sets of skills that I have developed throughout my work experiences. With less than a year of experience as an Administrative Service Officer with Hoffman Estates Police Department, I am open to thrive in this field of long interest and ready for new challenges. I am a quick and agile individual with strong critical thinking capabilities. Able to adapt to any environment and most importantly maintaining focus on the safety of a community.
Overview
12
12
years of professional experience
Work History
Mail Sorter
iMex Global Solutions
Elk Grove Village
06.2023 - 11.2025
- Performed daily maintenance activities on machines such as lubricating parts and cleaning equipment components.
- Maintained accurate records of all processed items.
- Loaded mail into feeders of processing machines.
- Processed large volumes of incoming and outgoing mail quickly and accurately according to established guidelines.
- Replenished supplies such as tape, labels, ink cartridges, as needed.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
Floor Lead
EPost Global
Itasca
01.2022 - 06.2023
- Delegated tasks to employees to enhance productivity and workflow.
- Used automated mail processing equipment to sort and collate mail.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
- Loaded letters onto processing equipment, removed non-processable letters, and maintained a continuous sorting feed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supervised warehouse operations by managing employees during shifts.
- Performed troubleshooting to resolve issues with equipment, devices and products.
Administrative Services Officer
Hoffman Estates Police Department
Hoffman Estates
06.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Assistant Store Manager
Kentucky Fried Chicken
Mount Prospect
03.2014 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Associate Of Applied Science - Law Enforcement
William Rainey Harper College
Palatine, ILSkills
- Creative problem-solving
- Customer experience
- Teambuilding
- Multitasking abilities
- Attention to detail
- Data entry
- Recordkeeping
- Equipment maintenance
- Reporting and documentation
- Typing speed
Languages
Spanish
Native/ Bilingual
Timeline
Mail Sorter
iMex Global Solutions
06.2023 - 11.2025
Administrative Services Officer
Hoffman Estates Police Department
06.2022 - 09.2022
Floor Lead
EPost Global
01.2022 - 06.2023
Assistant Store Manager
Kentucky Fried Chicken
03.2014 - 04.2019
Associate Of Applied Science - Law Enforcement
William Rainey Harper College