Leslie Villasenor
Chicago
Summary
Dynamic and results-oriented professional with a proven track record at Wintrust Bank N.A, specializing in relationship building and financial advising. Excelled in customer service, driving satisfaction through personalized solutions. Skilled in cash handling and policy implementation, consistently achieving targets. Demonstrates exceptional sales expertise and community relations, contributing to business growth.
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wintrust Bank N.A
04.2018 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
Biller
Chicago Car Center
08.2017 - 04.2018
- Ensured proper documentation was obtained from customers during the purchasing process, resulting in smooth transaction completion.
- Used data entry skills to accurately document and input statements.
- Performed administrative tasks such as filing, data entry, and maintaining records related to car billing transactions.
- Prepared and submitted timely and accurate manufacturer incentive claims.
- Verified completeness of documentation related to the sale of the vehicle.
Collections Agent
Chicago Finance Center
09.2016 - 04.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Sales Associate
Rue 21
01.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier
Target
12.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL06-2014
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Teller support
- Creative thinking
- Banking
- Financial advising
- Community relations
- Excel Knowledge
- Recordkeeping requirements
- Policy development and implementation
Certification
- Public Notary Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Relationship Banker
Wintrust Bank N.A
04.2018 - Current
Biller
Chicago Car Center
08.2017 - 04.2018
Collections Agent
Chicago Finance Center
09.2016 - 04.2018
Cashier
Target
12.2015 - 01.2016
Sales Associate
Rue 21
01.2015 - 09.2017
High School Diploma -
J Sterling Morton East High School
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