Leslie Perez-Leon
Evanston,IL
Summary
Hardworking and passionate candidate with strong organizational skills, successful at managing multiple priorities with positive attitude. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Retail Support Associate
Goodwill Store & Donation Center
02.2025 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, and card to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Goodwill Store & Donation Center
08.2019 - 01.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Evanston Township High
Evanston, IL05-2020
Skills
- Customer engagement
- Merchandise restocking
- Multitasking and organization
- Customer service
- Teamwork and collaboration
- Flexible schedule
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Support Associate
Goodwill Store & Donation Center
02.2025 - Current
Sales Associate
Goodwill Store & Donation Center
08.2019 - 01.2025
High School Diploma -
Evanston Township High
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