Leslie medina-palafox
Chicago
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
Work History
Telemetry Monitor Technician
Advocate Health Care
Oak Brook
01.2024 - Current
- Responded promptly to any alarms or changes in patient conditions.
- Provided technical support for telemetry systems and ensured proper functioning of all equipment.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Collaborated with other members of the healthcare team regarding patient care plans.
- Identified potential safety issues related to telemetry monitoring systems and took corrective action as needed.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Licensed Sales Producer
Allstate Insurance
11.2018 - 01.2024
- Scheduled appointments for agents to enhance client engagement.
- Conducted commercial calls, organized appointments, and provided quotes to facilitate transactions.
- Followed up with clients to address coverage needs and ensure satisfaction.
- Attended business meetings with loan officers and realtors to discuss partnership opportunities.
Receptionist / Licensed Sales Producer
American Family Insurance
01.2018 - 11.2018
- Answered phones and greeted guests
- Cleaned and maintained reception area
- Scheduled appointments for sales agent via email, phone, and in-person
- Followed up with clients and client requests
- Processed applications, payments, endorsements and cancellations
- Submitted up to date activity and production logs to management for reviews
Cashier / Server / Accountant Assistant
Park Grill Restaurant
05.2014 - 07.2017
- Executed clerical tasks, including typing, filing, and handling mail efficiently.
- Managed spreadsheets, sales ledgers, and generated accurate sales reports.
- Oversaw petty cash transactions, ensuring precise recording of payment amounts.
- Handled invoices and coded financial information accurately to maintain records.
- Delivered exceptional customer service during high-volume, fast-paced situations.
- Mastered order-taking computer systems to enhance operational efficiency.
- Assumed additional responsibilities upon completion of scheduled duties.
- Facilitated inventory management and stock ordering processes effectively.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Health care coding certificate -
Northwestern College
Bridgeview, IL12.2018
Skills
- Telemetry monitoring
- Attention to detail
- Microsoft Office
- Bi-lingual English/Spanish
- Cash handling
- Order taking
- Customer service
- Problem solving
- Multi-tasking
References
Available upon request
Languages
Spanish
Professional
Timeline
Telemetry Monitor Technician
Advocate Health Care
01.2024 - Current
Licensed Sales Producer
Allstate Insurance
11.2018 - 01.2024
Receptionist / Licensed Sales Producer
American Family Insurance
01.2018 - 11.2018
Cashier / Server / Accountant Assistant
Park Grill Restaurant
05.2014 - 07.2017
Health care coding certificate -
Northwestern College
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