Leslie Juarez Romero - Crew Chief- Front and Back of House - Culver's

Summary

Dynamic Crew Chief at Culver's with expertise in operational efficiency and customer service. Bilingual in English and Spanish. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

6

years of professional experience

1

Certification

Work History

Crew Chief- Front and Back of House

Culver's

Waukegan

07.2019 - Current

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Performed cashier duties such as taking orders, collecting payments and providing change.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Upheld high standards of productivity and quality in operations.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Adhered to health department regulations regarding food handling procedures.
Processed takeout orders quickly to ensure timely delivery of meals.
Processed payments on cash register and counted back bills and change to patrons.
Educated customers on menu items, product ingredients and nutritional values.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Presented orders to guests within anticipated service times.
Informed customers about daily specials in an engaging manner.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Provided excellent customer service to maintain a positive atmosphere for guests.
Oversaw daily operations, maintaining efficiency and quality standards.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Coached, mentored and trained team members in order to improve their job performance.

Education

High School -

Waukegan High School

Waukegan, IL

05.2023

Some College (No Degree) -

College of Lake County

Grayslake, IL

Skills

Bilingual: English/Spanish
Social Media
Google Docs, Slides,Sheets
Word & Excel
Cash handling
Food safety
Customer service
Order processing
Team building
Training staff
Communication skills
Problem solving

Operational efficiency
Restaurant operations
Quality control checks
Guest service
Telephone etiquette
Training and motivation
Hospitality and accommodation
Communication
ServeSafe manager
Data entry
Calculating bills

Certification

Adult Child Infant CPR+First Aid+AED, 04/25, 04/27

References

Available Upon Request

Timeline