Leslie Cannon
DeKalb
Summary
Dynamic Assistant Manager with a proven track record at Biolife Plasma Center, excelling in inventory management and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, resulting in improved customer satisfaction and team morale. Committed to fostering a collaborative work environment while driving sales growth and operational success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Biolife Plasma Center
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Center Supervisor
Biolife Plasma Services
03.2021 - 01.2025
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Collaborated with management team to develop long-term goals for the center''s success.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
Assistant Manager
Forever 21
07.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
HyVee Foods
09.2017 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Sales Lead
Triple H Berets
12.2013 - 07.2014
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Worked closely with colleagues in other departments to ensure seamless communication throughout the entire customer journey from acquisition to retention efforts.
- Consistently ranked as a top performer within the sales department due to high conversion rates and excellent client reviews.
Soft Lines Supervisor
AAFES Exchange
06.2011 - 12.2011
- Streamlined store operations for increased efficiency by implementing new processes and procedures.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Increased sales with targeted merchandising strategies that appealed to the store''s specific clientele.
- Oversaw visual merchandising efforts, ensuring consistent brand presentation throughout the store''s various departments.
- Organized special events and promotions within the store, driving sales growth and increasing customer engagement.
Co-Manager
Express Clothing
02.2006 - 07.2008
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
Education
High School Diploma -
Carmel High School
Carmel, INSkills
- Inventory management
- Customer service
- Sales forecasting
- Staff training
- Team building
- Operational efficiency
- Conflict resolution
- Performance evaluation
Timeline
Assistant Manager
Biolife Plasma Center
01.2025 - Current
Assistant Manager
Forever 21
07.2021 - 03.2022
Center Supervisor
Biolife Plasma Services
03.2021 - 01.2025
Assistant Manager
HyVee Foods
09.2017 - 07.2021
Customer Sales Lead
Triple H Berets
12.2013 - 07.2014
Soft Lines Supervisor
AAFES Exchange
06.2011 - 12.2011
Co-Manager
Express Clothing
02.2006 - 07.2008
High School Diploma -
Carmel High School
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