Leslie Ballard
Staunton,IL
Summary
Proven to excel in high-stress environments, demonstrated at Gillespie Police Department by effectively managing emergencies with calm and empathy. Adept in multitasking and conflict resolution, I enhanced customer loyalty at Petsmart through exceptional service. My reliability and critical thinking skills ensure superior performance and positive outcomes in team settings.
Overview
8
8
years of professional experience
Work History
Dispatcher
Gillespie Police Department
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Customer Engagement Leader
Petsmart
07.2018 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front-End Member
Sam's Club
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Git-R-Done Graphics
07.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL08-2022
Skills
- Critical thinker
- Multitasking Abilities
- Conflict Resolution
- Reliability
Timeline
Dispatcher
Gillespie Police Department
09.2022 - Current
Front-End Member
Sam's Club
10.2021 - 01.2022
Customer Engagement Leader
Petsmart
07.2018 - 09.2022
Sales Associate
Git-R-Done Graphics
07.2016 - 07.2018
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
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