Lesley Caponigro
Tinley Park
Summary
Detail-oriented administrative professional with expertise in workflow optimization and customer service. Known for implementing effective documentation systems and improving team communication, driving organizational efficiency and enhancing client satisfaction.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Consolidated District 230
Orland Park, IL
08.2015 - Current
- Coordinated daily office operations to ensure efficient workflow and communication among staff.
- Managed appointment scheduling and maintained calendar for executive leadership, optimizing time management.
- Developed and implemented filing systems that improved document retrieval processes across departments.
- Assisted in budget preparation, tracking expenses, and ensuring adherence to financial guidelines.
- Supported event planning initiatives, coordinating logistics for meetings and community outreach programs.
- Trained new administrative staff on office procedures, fostering a team-oriented environment.
- Streamlined communication channels between departments, enhancing collaboration and project completion rates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
Legal Secretary
Kenneth B. Gore
Chicago, IL
01.2004 - 08.2014
- Managed legal documentation and correspondence, ensuring accuracy and compliance with regulatory standards.
- Coordinated schedules and meetings for attorneys, optimizing time management and workflow efficiency.
- Developed and maintained organized filing systems for sensitive legal materials, enhancing retrieval speed.
- Assisted in drafting legal documents, facilitating communication between clients and legal teams.
- Streamlined administrative processes through improved software utilization, increasing overall office productivity.
- Led initiatives to update office procedures, resulting in enhanced service delivery within the legal department.
- Implemented electronic document management systems, reducing physical storage needs and improving access to files.
- Reduced caseload backlog by prioritizing tasks and effectively delegating responsibilities to support staff.
- Contributed to the successful resolution of numerous cases by closely monitoring deadlines and ensuring all necessary paperwork was submitted on time.
- Collaborated with colleagues to develop more efficient office procedures, resulting in reduced administrative burdens for attorneys.
- Maintained confidentiality of sensitive client information while handling high-profile cases in a discreet manner.
- Strengthened attorney-client relationships through empathetic listening skills, clear communication, and prompt follow-up actions.
- Increased client satisfaction by promptly addressing concerns and providing regular updates on case progress.
- Facilitated communication between attorneys and clients, ensuring timely responses and accurate information sharing.
- Organized files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Transcribed legal documents and phone conversations.
- Developed and maintained filing and retrieval systems.
- Created, indexed, and maintained client binders.
- Scheduled and made appointments for 3 attorneys.
- Created and printed legal documents for attorneys to review.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted with preparation of trial materials and documents.
- Planned and organized internal and external events, meetings and conferences.
Medical Biller and Coder
Mac Neal Hospital/Archer Family Medical Group
Chicago, IL
06.1998 - 08.2002
- Ensured accurate coding of medical procedures and diagnoses for insurance claims processing.
- Reviewed and resolved billing discrepancies to enhance revenue cycle efficiency.
- Maintained comprehensive knowledge of ICD-10, CPT, and HCPCS coding systems to ensure compliance.
- Trained junior staff on best practices in medical billing and coding processes to improve team performance.
- Implemented process improvements that streamlined operations and reduced claim rejections significantly.
- Collaborated with healthcare providers to clarify documentation requirements for accurate coding submissions.
- Analyzed billing trends to identify areas for improvement and develop strategic solutions for enhanced accuracy.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Verified signatures and checked medical charts for accuracy and completion.
- Generated reports to identify coding trends and discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Input data into computer programs and filing systems.
- Generated and maintained statistical data related to medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
Education
No Degree - Health Information Technology
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Maria High School
Chicago, IL06-1991
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Customer and client relations
- File organization
- Microsoft Excel
- Time management
- Microsoft Word
- Administrative support
- Critical thinking
- Strong problem solver
- Filing
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Verbal communication
- Data organization
- Deadline oriented
- Recordkeeping
- Excel spreadsheets
- Dedicated team player
- Professional and mature
- Documentation and reporting
- Relationship building
- Meticulous attention to detail
- Data collection
- Records administration
- Complex Problem-solving
- Documentation and control
- Internal communications
- Workflow optimization
- Records management systems
- Multi-line telephone systems
- Bookkeeping
- Purchase orders organization
- Coordination
- Database management
- Quality assurance
- Program files maintenance
- Workflow planning
- Expense reporting
Timeline
Administrative Assistant
Consolidated District 230
08.2015 - Current
Legal Secretary
Kenneth B. Gore
01.2004 - 08.2014
Medical Biller and Coder
Mac Neal Hospital/Archer Family Medical Group
06.1998 - 08.2002
No Degree - Health Information Technology
Moraine Valley Community College
High School Diploma -
Maria High School