Summary
Overview
Work History
Education
Skills
Timeline
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Leslee Felis

Worden

Summary

Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 19+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting [Industry] customers. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

21
21
years of professional experience

Work History

Retail Merchandiser

Lowes Home Improvment
08.2021 - 12.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Established strong vendor relationships to maintain and support business.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Analyzed sales data to identify trends and devised action plans to increase sales.
  • Planned and implemented product launches and promotions for assigned stores.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Greeted customers and directed to requested products.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Maintained store assets with effective loss prevention strategies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted store customers and discussed needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked product levels and recommended new purchases.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Developed plan-o-grams and layouts that maximized sales.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Planned and scheduled projects and directly performed installations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.

Service Writer/Department Manager

Walmart
08.2019 - 05.2021
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.
  • Developed department processes and procedures to boost customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Server/Manager

Dennys
09.2001 - 08.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Enforced compliance with uniform and personal presentation standards.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Graphic Design

SWIC
Belleville, IL

Skills

  • Margin Selling
  • Retail Effectiveness
  • Creative Strategies
  • Marketing and Advertising
  • Window Displays
  • Maintaining Clean Work Areas
  • Merchandising and Display
  • Brand Presentation
  • Tag Merchandise
  • Motivated Team Player
  • Signage and Graphics
  • Revenue Growth
  • Calculate Prices
  • Exceptional Time Management Skills
  • Planogram Execution
  • Visual Merchandising
  • Enter Data
  • Stocking and Replenishing
  • Rotate Stock
  • Inspect Merchandise
  • Process Payments
  • Purchasing Orders and Requisition
  • Planogram Creation
  • Organization and Categorization
  • Serve Customers
  • Customer Needs Assessments
  • Reading Comprehension
  • Build Displays
  • Update Signs
  • Merchandise Requisition
  • Shipment Processing
  • Audit Inventory
  • Hand Scanning
  • Cash Register Operations
  • Event Promotion
  • Restock Shelves
  • Stockroom Rotation
  • Forklift Safety and Operation
  • Stockroom Maintenance
  • Product Sales and Promotion
  • Product Signage and Labeling

Timeline

Retail Merchandiser

Lowes Home Improvment
08.2021 - 12.2022

Service Writer/Department Manager

Walmart
08.2019 - 05.2021

Server/Manager

Dennys
09.2001 - 08.2019

Graphic Design

SWIC

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Leslee Felis