Summary
Overview
Work History
Skills
Timeline
Generic

Lesa Tobeck

Watseka,IL

Summary

Proven track record at Walmart, enhancing customer satisfaction and meeting stringent deadlines. Skilled in customer service and attention to detail, I consistently exceeded quality goals, achieving high satisfaction ratings. Adept at planning and organization, I excel in fast-paced environments, demonstrating a strong work ethic and team player mentality.

Overview

9
9
years of professional experience

Work History

Digital Personal Shopper

Walmart
05.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Cashier Team Leader

Walmart
06.2022 - 05.2024
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
  • Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
  • Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.

Customer Service Associate Cashier

Walmart
12.2021 - 06.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Answered questions about store policies and addressed customer concerns.

Aide

Volunteer Services
08.2019 - 10.2019
  • Offered caring companionship and emotional support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.

CNA

Heritage Woods of Watseka
09.2015 - 06.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Strong Work Ethic
  • Team player mentality
  • Cash handling expertise

Timeline

Digital Personal Shopper

Walmart
05.2024 - Current

Cashier Team Leader

Walmart
06.2022 - 05.2024

Customer Service Associate Cashier

Walmart
12.2021 - 06.2022

Aide

Volunteer Services
08.2019 - 10.2019

CNA

Heritage Woods of Watseka
09.2015 - 06.2019

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Lesa Tobeck