Lesa Picciolo

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.

check in patients

verify insurance

collecting payments

• Used electronic systems to enter provider orders and retrieve test results.
• Strengthened relationships with healthcare providers through consistent follow-ups and accurate information updates.
• Expedited patient registration process by pre-registering new patients prior to their initial appointments, improving overall experience.