Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lenin Razo

Wood Dale

Summary

I am eager to find something related to my field of study. I am about to graduate with my bachelor's in psychology next year, and I am looking for an opportunity to gain some hands-on experience. I am a very quick learner and will be a very reliable employee.

I have two years of experience working for a summer camp as a lead. Which one from that job, I learned how to do a lot of group work and how to collaborate on doing activities. I also work with some kids who have special needs. I was trained by my boss on how to help them if needed and how to look after them. I was promoted to lead in my second year with the program. Which consisted of me setting up the week for my kids I had for the summer, also making sure my other coworker knew what we were doing, and showing them stuff we needed to do. I was also in charge of the paperwork for the field trips and medical papers, as well case someone got hurt or something major happened.

I am also CPR certified through the Wood Dale Park District.

I also have three years of experience in Retail work. Which has helped me develop my customer service skills. I know how to communicate with people very well when an issue comes up.

Overview

4
4
years of professional experience

Work History

Sales Associate

FYE
12.2024 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.

Summer Camp Counselor

Wood Dale Park District
06.2023 - Current
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Supported children by actively listening and offering encouragement.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Administered first aid quickly to provide health and safety to campers.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Also I have helped the camp with the special need kids when need.
  • Led groups of children safely through variety of camp activities.

Facility Rental Attendant

Wood Dale Park District
03.2023 - Current
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Sales Associate

Ambercrombie & Fitch
09.2021 - 02.2023
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Arts - Psychology

University of Illinois At Chicago
Chicago, IL
05-2026

Associate of Arts - Psychology

College of DuPage
Glen Ellyn, IL
12-2024

Skills

  • Energetic self-starter
  • Problem-solving
  • Task prioritization
  • Verbal/written communication
  • Teamwork and collaboration
  • Cleaning techniques
  • Friendly and outgoing
  • Flexible schedule
  • Multi-tasking strength
  • Excellent communication skills
  • Strategic planning
  • Listening skills
  • Meeting deadlines
  • Customer engagement
  • Hospitality and accommodation
  • Customer service

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales Associate

FYE
12.2024 - Current

Summer Camp Counselor

Wood Dale Park District
06.2023 - Current

Facility Rental Attendant

Wood Dale Park District
03.2023 - Current

Sales Associate

Ambercrombie & Fitch
09.2021 - 02.2023

Bachelor of Arts - Psychology

University of Illinois At Chicago

Associate of Arts - Psychology

College of DuPage

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Lenin Razo