Lela Harbin
Chicago
Summary
Dynamic professional with extensive experience at CTA, excelling in training and mentoring while ensuring workplace safety. Proven ability to implement effective operational procedures and enhance team collaboration. Skilled in defensive driving and customer service, consistently achieving high standards in performance and fostering a positive work environment.
Professional instructor with strong focus on team collaboration and achieving results. Skilled in curriculum development, hands-on training, and safety protocols. Adaptable and reliable, excelling in dynamic environments. Known for effective communication and fostering productive learning atmosphere.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
21
21
years of professional experience
Work History
Line Instructor
CTA
01.2025 - Current
- Instructed and guided students in practical applications of skills and techniques.
- Developed lesson plans tailored to individual learning styles and progress.
- Evaluated student performance through assessments and provided constructive feedback.
- Maintained a safe learning environment by enforcing safety protocols and regulations.
Supervisor
CTA
07.2024 - Current
- Assisted in training new employees on safety protocols and operational procedures.
- Monitored workflow to ensure adherence to quality standards and efficiency.
- Supported team members in daily tasks to promote collaborative work environment.
- Implemented inventory tracking systems for improved supply management.
- Conducted routine inspections to maintain equipment functionality and safety compliance.
- Facilitated communication between departments to streamline operations and resolve issues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Transit Bus Operator
CTA
12.2014 - Current
- Operated transit buses safely, adhering to schedules and traffic regulations.
- Monitored passenger safety and comfort during transit, responding to inquiries promptly.
- Conducted pre-trip inspections, ensuring vehicle readiness and compliance with safety standards.
- Assisted passengers with disabilities, providing necessary support for boarding and disembarking.
- Communicated effectively with dispatch regarding route changes or delays to maintain service efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Executive Assistant Manager, Scheduler, Pharmacy
Walgreen Corporate Office
09.2004 - 09.2013
- Managed executive schedules, ensuring efficient time allocation and prioritization of tasks.
- Coordinated cross-departmental communications to streamline project workflows and enhance collaboration.
- Developed and implemented administrative procedures that improved operational efficiency and reduced redundancies.
- Oversaw travel arrangements, securing cost-effective solutions while adhering to corporate policies.
- Trained junior staff on best practices in administrative support, fostering a culture of continuous improvement.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
- Maintained an organized filing system for easy access to vital documents while adhering to data privacy regulations.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Managed high-priority projects from inception to completion, ensuring timely delivery of results.
Education
BBA - Business Administration And Management
Robert Morris University
Chicago, ILBachelor of Computer Applications - Computer Applications Development
Carl Sandburg College
Galesburg, ILHigh School Diploma -
Dunbar Vocational Career Academy
Chicago, ILMBA - Business Administration And Management
Purdue University Global
West Lafayette, IN06-2019
Skills
- Workplace safety
- Standard operating procedures
- Train-the-trainer
- Facilitation techniques
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
Languages
English
Full Professional
Timeline
Line Instructor
CTA
01.2025 - Current
Supervisor
CTA
07.2024 - Current
Transit Bus Operator
CTA
12.2014 - Current
Executive Assistant Manager, Scheduler, Pharmacy
Walgreen Corporate Office
09.2004 - 09.2013
BBA - Business Administration And Management
Robert Morris University
Bachelor of Computer Applications - Computer Applications Development
Carl Sandburg College
High School Diploma -
Dunbar Vocational Career Academy
MBA - Business Administration And Management
Purdue University Global