Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lela Harbin

Chicago

Summary

Dynamic professional with extensive experience at CTA, excelling in training and mentoring while ensuring workplace safety. Proven ability to implement effective operational procedures and enhance team collaboration. Skilled in defensive driving and customer service, consistently achieving high standards in performance and fostering a positive work environment.

Professional instructor with strong focus on team collaboration and achieving results. Skilled in curriculum development, hands-on training, and safety protocols. Adaptable and reliable, excelling in dynamic environments. Known for effective communication and fostering productive learning atmosphere.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.


Overview

21
21
years of professional experience

Work History

Line Instructor

CTA
01.2025 - Current
  • Instructed and guided students in practical applications of skills and techniques.
  • Developed lesson plans tailored to individual learning styles and progress.
  • Evaluated student performance through assessments and provided constructive feedback.
  • Maintained a safe learning environment by enforcing safety protocols and regulations.

Supervisor

CTA
07.2024 - Current
  • Assisted in training new employees on safety protocols and operational procedures.
  • Monitored workflow to ensure adherence to quality standards and efficiency.
  • Supported team members in daily tasks to promote collaborative work environment.
  • Implemented inventory tracking systems for improved supply management.
  • Conducted routine inspections to maintain equipment functionality and safety compliance.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Transit Bus Operator

CTA
12.2014 - Current
  • Operated transit buses safely, adhering to schedules and traffic regulations.
  • Monitored passenger safety and comfort during transit, responding to inquiries promptly.
  • Conducted pre-trip inspections, ensuring vehicle readiness and compliance with safety standards.
  • Assisted passengers with disabilities, providing necessary support for boarding and disembarking.
  • Communicated effectively with dispatch regarding route changes or delays to maintain service efficiency.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.

Executive Assistant Manager, Scheduler, Pharmacy

Walgreen Corporate Office
09.2004 - 09.2013
  • Managed executive schedules, ensuring efficient time allocation and prioritization of tasks.
  • Coordinated cross-departmental communications to streamline project workflows and enhance collaboration.
  • Developed and implemented administrative procedures that improved operational efficiency and reduced redundancies.
  • Oversaw travel arrangements, securing cost-effective solutions while adhering to corporate policies.
  • Trained junior staff on best practices in administrative support, fostering a culture of continuous improvement.
  • Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
  • Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
  • Maintained an organized filing system for easy access to vital documents while adhering to data privacy regulations.
  • Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
  • Managed high-priority projects from inception to completion, ensuring timely delivery of results.

Education

BBA - Business Administration And Management

Robert Morris University
Chicago, IL

Bachelor of Computer Applications - Computer Applications Development

Carl Sandburg College
Galesburg, IL

High School Diploma -

Dunbar Vocational Career Academy
Chicago, IL

MBA - Business Administration And Management

Purdue University Global
West Lafayette, IN
06-2019

Skills

  • Workplace safety
  • Standard operating procedures
  • Train-the-trainer
  • Facilitation techniques
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Safe driving
  • Accident reporting
  • Defensive driving
  • Vehicle inspection

Languages

English
Full Professional

Timeline

Line Instructor

CTA
01.2025 - Current

Supervisor

CTA
07.2024 - Current

Transit Bus Operator

CTA
12.2014 - Current

Executive Assistant Manager, Scheduler, Pharmacy

Walgreen Corporate Office
09.2004 - 09.2013

BBA - Business Administration And Management

Robert Morris University

Bachelor of Computer Applications - Computer Applications Development

Carl Sandburg College

High School Diploma -

Dunbar Vocational Career Academy

MBA - Business Administration And Management

Purdue University Global

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Lela Harbin