Leilani Davila
Chicago
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
LA Fitness
04.2021 - Current
- Managed scheduling and training for three departments — Front Desk, Kids Klub, and Janitorial — ensuring optimal coverage and efficiency. Managed over 20 staff members.
- Handled customer service inquiries and resolved issues promptly, maintaining high levels of member satisfaction and member retention.
- Provided high-quality support on nationwide customer service calls, effectively resolving member issues while upholding company standards.
- Fostered a welcoming and positive environment to enhance the overall member experience.
- Streamlined daily operations to boost team productivity and improve service delivery.
- Coordinated with vendors to promptly address and resolve facility maintenance concerns.
- Consistently aimed to exceed performance targets, achieving 120% or more of miscellaneous gross revenue goals.
- Monitored retail sales trends to make data-informed decisions on inventory replenishment and product selection.
Student Manager
Kletz Market at Hope College
08.2021 - 12.2022
- Conducted a group of workers through a shift.
- Assigned employees tasks.
- Trained to be a student manager one month into hiring as a market attendant.
- Oversaw the cleanliness of the market.
- Guided employees to guarantee proper functioning of the store.
- Composed the shift schedule for over thirty employees to ensure proper staffing for each shift.
- Trained new staff on customer service protocols and operational procedures.
Regular staff
Dunkin’ Donuts
06.2021 - 08.2021
- Responsible for opening and closing the restaurant alone, three times a week.
- Ensured there was a clean and hospitable environment.
- Overhauled all the inventory in an organized fashion.
- In charge of cashier duties, making food, and making coffees.
- Maximizing profit by efficiently managing customer service from point of entry to delivery of services.
- Evaluated and organized inventory to create a standardized process to ensure items are set in a last in, first out order.
Education
Psychology
Hope College
12.2022
Diploma - undefined
Lane Tech High School
06.2021
Skills
- Customer service
- Verbal and written communication
- Conflict resolution
- Technical support
- Digital literacy
- Leadership
- Team building
- Public speaking
- Operations management
LANGUAGES
English (Fluent)
Spanish (Fluent)
American Sign Language (Beginner)
Timeline
Student Manager
Kletz Market at Hope College
08.2021 - 12.2022
Regular staff
Dunkin’ Donuts
06.2021 - 08.2021
Operations Manager
LA Fitness
04.2021 - Current
Diploma - undefined
Lane Tech High School
Psychology
Hope College
Similar Profiles
Jimena AlvarezJimena Alvarez
Sales Manager at LA FitnessSales Manager at LA Fitness
Tristan BellTristan Bell
Assistant General Manager at LA FitnessAssistant General Manager at LA Fitness
Chayce BlueChayce Blue
Receptionist at LA FitnessReceptionist at LA Fitness
Joey TrevizoJoey Trevizo
Assistant General Manager at LA FitnessAssistant General Manager at LA Fitness
CHIEDZA NADIA TAPFUMANEYICHIEDZA NADIA TAPFUMANEYI
Clinical Applications Manager at CSI Healthcare ITClinical Applications Manager at CSI Healthcare IT