Leigh Ann Horner
Atlanta,IL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
6
6
years of professional experience
Work History
Property Manager
RCS Management
02.2019 - Current
- Managed tenant relations, ensuring prompt resolution of issues and fostering positive community interactions.
- Implemented efficient leasing processes, reducing vacancy rates through targeted marketing strategies and effective showings.
- Developed and enforced property policies, promoting compliance and maintaining a safe living environment for residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
Education
High School Diploma -
Olympia High School
Stanford, IL06-1992
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Tenant relations
- Staff management
- Preparing property agreements
- Fair housing mandates
- Property tours and inspections
- Leasing and sales
Timeline
Property Manager
RCS Management
02.2019 - Current
High School Diploma -
Olympia High School
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