Leidy Salcedo
Chicago
Summary
Detail-oriented professional with experience in housekeeping and customer service. Skilled in room cleaning, supply replenishment, and guest communication. Aiming to leverage teamwork and time management skills to enhance guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Guest House Hotel
Chicago
03.2024 - Current
- Cleaned guest rooms thoroughly to ensure high standards of cleanliness.
- Replenished supplies, including toiletries and linens, in each room daily.
- Supported laundry operations to maintain consistent supply of clean linens for guest rooms.
- Organized cleaning carts with necessary tools and supplies for tasks.
- Collaborated with team members to complete room turnovers efficiently.
- Addressed guest housekeeping inquiries and needs to enhance guest satisfaction.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Ensured cleanliness by removing trash from rooms and replacing wastebasket liners.
- Inspected rooms for cleanliness and tidiness, ensuring adherence to high standards.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
Cashier
Village Discount Outlet
Chicago
02.2024 - Current
- Processed customer transactions efficiently and accurately at retail checkout.
- Handled cash, credit, and gift card transactions responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Resolved customer complaints effectively, ensuring customer satisfaction and loyalty.
- Delivered exceptional customer service by employing active listening and engagement skills to meet customer needs.
- Assisted customers with product inquiries and offered tailored recommendations to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Collaborated with front-end staff to provide effective assistance to customers during busy store hours.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and reported discrepancies to management promptly.
- Stocked shelves with merchandise to ensure product availability.
- Issued receipts, refunds, credits or change due to customers.
Education
Financial Administration -
IUTLA
Venezuela09-2005
Skills
- Room sanitation
- Surface disinfection
- Laundry operations
- Supply replenishment
- Guest communication
- Customer service
- Time management
- Team collaboration
- Active listening
- Professionalism
Languages
Spanish
Native/ Bilingual
Timeline
Housekeeping Room Attendant
Guest House Hotel
03.2024 - Current
Cashier
Village Discount Outlet
02.2024 - Current
Financial Administration -
IUTLA