Summary
Overview
Work History
Education
Skills
Certification
Key Strengths
Timeline
Generic

Leida Mendoza

Chicago,IL

Summary

Strategic and results-driven Services Delivery Manager with 7+ years managing complex SaaS and cloud-based deployments for enterprise clients across healthcare, financial services, and technology sectors. Proven ability to serve as a trusted advisor to executive stakeholders, drive program strategy and execution, and deliver value through scalable solutions. Expertise in program risk management, stakeholder alignment, BRD/SOW documentation, and leading cross-functional teams to achieve business objectives. Passionate about leveraging data-driven insights to improve processes and exceed client expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Professional Services Manager

Medallia
03.2020 - Current
  • Program lead for large-scale SaaS implementations, partnering with client executives to define vision, strategy, and roadmaps aligned with organizational goals.
  • Managed up to 5 enterprise clients concurrently, each with 2–3 parallel projects, ensuring effective prioritization, resource allocation, and high-quality delivery.
  • Managed complex multi-threaded programs with cross-functional teams (5–10 resources), delivering projects on time, on budget, and exceeding client expectations.
  • Acted as trusted advisor to C-Suite stakeholders, driving alignment, proactively mitigating risks, and securing long-term partnerships.
  • Led turnaround of a high-risk client from “Red” to “Green” within two months, generating $680K in additional services revenue.
  • Developed strategic account plans with Sales teams, driving upsell and renewal motions contributing to consistent YoY growth.
  • Delivered tailored SOWs, BRDs, and implementation frameworks that optimized delivery efficiency and scalability.
  • Conducted executive stakeholder check-ins to track KPIs, ensure value realization, and strengthen client relationships.

Consulting Analyst

Accenture
06.2018 - 03.2020
  • Supported end-to-end SAP upgrade projects, coordinating with six partner firms to ensure seamless technical and business integration.
  • Managed system administration and enhancement deployments, resulting in improved operational efficiency and reduced downtime.
  • Delivered on-call support for high-severity production issues, demonstrating technical fluency and strong problem-solving skills.

Education

MBA - Management Information Systems

University of Illinois At Chicago
Chicago, IL
12-2025

Bachelor of Science - Electrical, Electronics And Communications Engineering

Colegio De San Juan De Letran
Philippines
03-2010

Skills

  • SQL Salesforce ServiceNow
  • JIRA Confluence
  • SAP Ariba SAP Basis
  • AWS APIs
  • HTML CSS JavaScript
  • R RStudio

Certification

  • Agile Certified Practitioner
  • AWS Certified Cloud Practitioner
  • Cisco CCENT
  • Medallia Technical Analyst & Operational Customer Experience Management (OCEM)
  • Digital Marketing Simternship

Key Strengths

  • Program & Project Management (SaaS, Cloud, Data Initiatives)
  • Strategic Account Management & Executive Stakeholder Engagement
  • Customer Success & Value Realization
  • Client Discovery, BRD Documentation, SOW Scoping
  • Upsell & Revenue Growth Strategy
  • Risk Identification & Mitigation
  • Cross-Functional Team Leadership

Timeline

Professional Services Manager

Medallia
03.2020 - Current

Consulting Analyst

Accenture
06.2018 - 03.2020

MBA - Management Information Systems

University of Illinois At Chicago

Bachelor of Science - Electrical, Electronics And Communications Engineering

Colegio De San Juan De Letran

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Leida Mendoza