Leia Carranza
Aurora
Summary
Dedicated Customer Service Professional with strengths in time management and trend tracking. Cultivated positive relationships and exceeded goals through effective communication and problem-solving skills. Committed to delivering positive customer experiences and successful solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Qualified intellectual disabilities professional
Marklund Hyde Center
Geneva
10.2023 - Current
- Coordinated care plans for diverse client populations across multiple service areas.
- Assessed client needs through comprehensive evaluations and interviews.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress and adjusted care plans to meet evolving needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Advocated for client rights, resolving barriers to service access.
- Proposed innovative strategies to improve team outcomes.
CNA
Marklund Childrens Home
Geneva
04.2022 - Current
- Assisted with daily living activities and personal hygiene for residents.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored vital signs and reported changes to nursing staff promptly.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Documented patient care activities accurately in medical records systems.
- Maintained cleanliness and organization in living spaces and common areas.
- Provided compassionate care to children with developmental disabilities.
Customer service
Kroger
Aurora
05.2014 - 03.2022
- Supported customers with tailored sales and service solutions.
- Facilitated team efficiency in high-volume settings by prioritizing tasks and organizing supplies.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Ensured customer satisfaction by swiftly resolving issues and providing knowledgeable assistance.
- Drove sales success by building displays and merchandising attractive arrangements.
- Verified sales prices and processed cash or credit payments to complete sales
- Enhanced workflow by suggesting process refinements.
- Contributed ideas for improving work processes.
- Kept all areas clean, organized and in line with company professional standards.
Certified Nursing Assistant
Greenfields Of Geneva
Geneva
02.2020 - 04.2021
- Assisted residents with daily living activities and personal care.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs and reported changes to nursing staff.
- Communicated effectively with residents and families regarding care needs.
- Documented patient care in compliance with facility policies.
- Maintained a clean and safe environment for residents.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support and companionship to residents during interactions.
- Supported recreational activities to enhance residents' well-being.
Patient Care Technician
Northwestern medicine
Winfield
01.2018 - 08.2019
- Facilitated patient independence by assisting with daily living activities, including bathing and feeding.
- Updated patient charts with vital signs, treatments, and responses to ensure accurate communication among healthcare team.
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.
- Streamlined patient flow and unit operations through proactive supply restocking and organization.
- Maintained efficient patient flow and unit operations with regular supply restocking.
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Reduced risk of injury by implementing safety measures during patient care. and helped medical staff administer treatments with appropriate restraints.
- Prevented violence or injury and helped medical staff administer treatments with appropriate restraints.
Education
HS diploma -
Oswego East High School
Oswego, ILAssociates Degree - General Studies
Waubonsee Community College
Aurora, ILCertified Nursing Assistant -
Waubonsee Community College
Aurora, ILBachelors of Social Work - Social Work
Aurora University
Aurora, ILSkills
- Care plan coordination
- Case coordination
- Behavioral assessment
- Care documentation
- Care development
- Crisis management
- Vital sign monitoring
- Client documentation
- Coordination
- Time management
- Task prioritization
- Critical thinking
- Written communication
Certification
- CNA, 12/01/18, Present
- Basic Life Support, American Heart Association
Timeline
Qualified intellectual disabilities professional
Marklund Hyde Center
10.2023 - Current
CNA
Marklund Childrens Home
04.2022 - Current
Certified Nursing Assistant
Greenfields Of Geneva
02.2020 - 04.2021
Patient Care Technician
Northwestern medicine
01.2018 - 08.2019
Customer service
Kroger
05.2014 - 03.2022
HS diploma -
Oswego East High School
Associates Degree - General Studies
Waubonsee Community College
Certified Nursing Assistant -
Waubonsee Community College
Bachelors of Social Work - Social Work
Aurora University