Lehan Thomas
Peoria
Summary
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the management of nursing and all ancillary staff. Dedicated and patient/family focused, registered Nurse with proven expertise in telemetry care, staff development and patient advocate. Capacity to multitask manage and arranging priorities to establish the delivery of excellent patient care. Solid administrative and patient experience include admissions, assessment, treatment and education of a diverse patient population. Patient have recognized as an excellent patient care provider and family advocate. Demonstrated the ability to lead as a charge nurse and to diversify to take pediatric patient along with mother baby patient if the need may arise. Excellent interpersonal and communicative skills: accuracy in patient history, charting and communication with the Physicians on the case.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Region Nurse Cordinator
Transitions Hospice Care
Peoria, IL
05.2021 - Current
- Coordinated patient care plans to enhance quality of life for hospice patients.
- Facilitated interdisciplinary team meetings to ensure comprehensive patient assessments and care strategies.
- Developed educational resources for families regarding end-of-life care processes and options.
- Implemented best practice protocols to improve patient comfort and symptom management.
- Mentored junior nursing staff, fostering professional development and improving team performance.
- Streamlined communication channels among healthcare providers, enhancing efficiency in patient care delivery.
- Advocated for patients' needs, ensuring alignment with their preferences and values throughout care journey.
- Monitored compliance with regulatory standards, driving continuous quality improvement initiatives within the organization.
- Enhanced workflow efficiency by implementing new scheduling systems and streamlining daily processes.
- Managed budgets effectively by tracking expenditures accurately and adhering strictly to approved financial allocations for each project or initiative undertaken.
- Participated actively in quality improvement initiatives aimed at enhancing overall organizational performance and patient satisfaction levels.
- Evaluated staff performance through continuous monitoring, providing constructive feedback for improvement where necessary.
- Developed care protocols to ensure consistent delivery of high-quality nursing services across all shifts.
- Addressed complex clinical situations by applying critical thinking skills and leveraging interdisciplinary collaborations to arrive at appropriate solutions.
- Maintained regulatory compliance by staying up-to-date with industry standards and ensuring adherence to appropriate policies/procedures during clinical operations.
- Increased patient satisfaction scores by addressing concerns promptly and advocating for their needs within the healthcare team.
- Promoted a culture of teamwork within the nursing department, leading to increased collaboration among nurses and improved patient outcomes.
Practice Performance Manager
Optum Insight
09.2018 - 05.2021
- Practice performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, and to proactively identify performance improvement opportunities through analysis and discussion with subject matter experts.
- Primary Responsibilities:
- The Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy
- The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results
- Functioning independently, travel across assigned territory to meet with providers to discuss UHG tools and programs focused on improving the quality of care for Medicare Advantage Members
- Execute applicable provider incentive programs for health plan
- Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
- Develop comprehensive, provider specific plans to increase their HEDIS performance and improve their outcomes
- Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
- Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS / CAHPS / HOS / med adherence), and Optum program administration, use of plan tools, reports and systems
- Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
- Provide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resource
- Facilitate / lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
- Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps
- Participate within department campaigns to improve overall quality improvements within measure star ratings or contracts
- Work internally with leadership on adhoc projects, initiatives, and sprints to address measure star ratings and increase overall measure performance
- Create strategy and action plans for targeted provider groups to increase healthcare delivery, star ratings, and maximize on gap closures
- Telecommute and Office based Position
- Led cross-functional teams to implement performance improvement strategies across multiple projects.
- Developed and executed data-driven performance metrics to enhance operational efficiency.
- Analyzed complex data sets to identify trends, driving informed decision-making for strategic initiatives.
- Streamlined reporting processes, reducing turnaround time for performance evaluations and insights delivery.
- Facilitated training sessions on performance management tools and methodologies for team members.
- Spearheaded initiatives that resulted in improved employee engagement and productivity across departments.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
Rn Case Manager to Regional Nursing Coordinator Hospice nurse
Transitions hospice
12.2012 - 06.2016
- The hospice team develops a care plan that meets each patient's individual needs for pain management and symptom control. The team usually consists of: Physician, Nurse, Health aides, Social Workers, Clergy
- Manages the patient’s pain and symptoms;
- Assists the patient with the emotional and psychosocial and spiritual aspects of dying;
- Provides needed drugs, medical supplies, and equipment;
- Coaches the family on how to care for the patient;
- Provides bereavement care and counseling to surviving family and friends
- Documentation in compliance with the ever changing Medicare Regulations.
- Arrange short-term impatient care available when symptoms become too manage at home or care giver requires respite care.
Rn Case manager to Ast Director of Nursing
Passages, Hospice
08.2009 - 12.2012
- Hospice case managers evaluate a patient's physical condition and develop a care plan that addresses any medical needs and social services. They coordinate the efforts of medical and nursing team members to provide appropriate care. They also address the psychological needs of patients and their families through counseling and education efforts. Hospice case managers who are licensed registered nurses may also provide hands-on nursing care to clients.
Floor Nurse, Medicare wing
DeKalb County Rehabilitation
03.2009 - 08.2009
- Served as House Supervisory responsible for all aspects and services not only for assigned patients but used as a reference for the entire facility. Client and family relations along with coordination of care with primary care physicians.
- Full-Time
Staff Nurse, Telemetry Unit
Kishwaukee Community Hospital
01.2006 - 01.2009
- Served as a staff telemetry nurse, charge nurse and Pediatric nurse. Delivered a complete range of RN services and expertise. Accurately obtained and documented patient history and medication lists, assessed individual/family condition and needs, as well as selected department referrals for acute and chronically ill patients. Prepared equipment, assisted physicians during patient examinations and procedures. Monitored patient reactions to drugs and documented progress. Direct patient and family care.
CNA
Kishwaukee Community Hospital
01.2004 - 01.2006
- Served as a nurse’s aide. Provided health care to patients, by monitoring vital signs and also by helping the patient and their families with the activities of daily living.
Pharmacy Technician, Information System Coordinator
Lehan Drugs
01.1980 - 01.2006
- Served as a Pharmacy Technician which entails safely filling and monitoring patient’s prescriptions within the guidelines prescribed by the pharmacist and doctor. Information system coordinator in charge on updating and maintain a point of sales system.
Truck Manager
Brad Manning Ford
01.1998 - 01.2004
- Served as truck sales manager. Called on various Commercial industries to help meet their fleet needs, also in charge of all city, state and government bids
- (6-million-dollar inventory approx.)
Education
ASN - Nursing
Kishwaukee Community College
Malta, IL01-2006
Skills
- Clinical leadership
- Nursing management
- End-of-life care
- Health promotion
- Care coordination
- Quality improvement
- Schedule management
- Clinical research
- Treatment coordination
- Patient care oversight
- Healthcare documentation
- Admitting support
- EHR updating
- Telephone triage
- Multitasking and organization
- Patient education and advocacy
- Patient care
- Critical thinking
- Strong clinical judgment
- Direct patient care
- Clinical expertise
- Work Planning and Prioritization
- Electronic charting expertise
- Care monitoring
- Deadline management
Certification
- Telemetry Care
- Interventional Therapy
- Basic Life Support
- Pain Resource Nurse
- End of Life
- Med/Surg
- Central Lines/PIC Lines
- Care Plan Administration
- NG/PEG Tubes
- Patient & Family Education
- Medicare Rules and Regulations related to Hospice Care
- Meditech/Allscripts Documentation
- Knowledge of medication from over 25 years of pharmaceutical experience
- Health BI
- Health BI ticket review committee
- HEDIS
- Hospice Management
- Skilled Nursing Management
- Epic Documentation
- Lean Training
- Current BLS Instructor EXP 5/2025
- R.N. - American Medical Association.
Timeline
Region Nurse Cordinator
Transitions Hospice Care
05.2021 - Current
Practice Performance Manager
Optum Insight
09.2018 - 05.2021
Rn Case Manager to Regional Nursing Coordinator Hospice nurse
Transitions hospice
12.2012 - 06.2016
Rn Case manager to Ast Director of Nursing
Passages, Hospice
08.2009 - 12.2012
Floor Nurse, Medicare wing
DeKalb County Rehabilitation
03.2009 - 08.2009
Staff Nurse, Telemetry Unit
Kishwaukee Community Hospital
01.2006 - 01.2009
CNA
Kishwaukee Community Hospital
01.2004 - 01.2006
Truck Manager
Brad Manning Ford
01.1998 - 01.2004
Pharmacy Technician, Information System Coordinator
Lehan Drugs
01.1980 - 01.2006
ASN - Nursing
Kishwaukee Community College