Lefkoula Metropulos
Park Ridge
Summary
Self-motivated professional with extensive banking and customer service experience. Proven track record of enhancing operational efficiency through streamlined processes. Strong organizational skills contribute to effective patient care delivery.
Overview
36
36
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
Glenview
01.2024 - Current
- Verified patient insurance coverage and processed copays and payments to ensure seamless transactions.
- Streamlined patient registration and appointment scheduling processes to enhance overall workflow.
- Addressed patient issues and concerns with empathy, fostering a supportive environment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Executed daily operational tasks to maintain workflow efficiency. accurately and efficiently.
Personal Bank/Bank Teller
Time Bank
Park Ridge
05.2016 - 01.2023
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with compromised debit cards by issuing new credentials promptly.
- Resolved customer complaints by providing effective solutions, improving overall satisfaction.
- Built trust with customers to identify financial needs and enhance sales opportunities.
- Maintained comprehensive knowledge of bank products for tailored recommendations.
- Instructed clients on banking website and mobile app usage, improving user engagement and satisfaction.
- Provided account statements and copies of checks to customers efficiently.
- Reconciled cash drawer daily to ensure accuracy in financial records. and resolved discrepancies efficiently.
Loan Processor
United Banc
Northbrook
04.2003 - 03.2009
Analyzed financial status, credit, and property evaluations to assess loan feasibility, ensuring informed lending decisions. Executed loan origination process by ordering credit reports, appraisals, and preliminary title reports to facilitate timely approvals. Researched insurance information and flood certificates to verify compliance and mitigate risk in loan processing.
Supervisor/ Teller
Bank of America
Chicago
08.1990 - 05.2002
Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation, enhancing team proficiency and accuracy. Adhered to Bank of America security and audit procedures. Resolved customer issues on personal savings, checking and lines of credit accounts, improving customer satisfaction. Entered member transaction data into the online banking software. Provided tellers with necessary coin and currency. Provided prompt, accurate customer service, contributing to positive client experiences.
Education
Elementary Education
National-Lewis University
Chicago , IL, USASkills
- Insurance verification
- Patient communication
- Patient confidentiality
- Exceptional customer service
- Organizational skills
- Strong work ethic
- Reliability
- Strong work ethic
Timeline
Patient Access Specialist
Northwestern Medicine
01.2024 - Current
Personal Bank/Bank Teller
Time Bank
05.2016 - 01.2023
Loan Processor
United Banc
04.2003 - 03.2009
Supervisor/ Teller
Bank of America
08.1990 - 05.2002
Elementary Education
National-Lewis University