Leetah Walz
Palmyra,IL
Summary
Proven customer service expert with extensive experience at Noridian Healthcare Solutions, adept in CRM software and conflict resolution. Excelled in enhancing customer satisfaction and operational efficiency, achieving consistent sales targets at Dollar General Store. Skilled in critical thinking and professional telephone demeanor, proven results through effective problem-solving and customer relations. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Noridian Healthcare Solutions
11.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Sales Associate
Casey's General
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Lead Sales Key Holder
Dollar General Store
08.2021 - 05.2022
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Lewis And Clark Community College
Godfrey, IL04.2012
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
Documentation
Timeline
Customer Service Representative
Noridian Healthcare Solutions
11.2022 - Current
Sales Associate
Casey's General
06.2022 - 09.2022
Lead Sales Key Holder
Dollar General Store
08.2021 - 05.2022
GED -
Lewis And Clark Community College
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