Ottis Tillman
Chicago
Summary
Dynamic professional with a proven track record in customer service and vehicle maintenance, demonstrated during my tenure with Uber. Excelled in passenger transportation, securing high customer ratings and repeat business through exceptional service. Skilled in schedule management and cleanliness, I consistently enhance client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
09.2023 - 01.2025
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Barber
Self Employed Services
10.2018 - 03.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
General Warehouse Associate
JMK/IIT Incorporated
06.2020 - 08.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
Education
GED -
Malcolm X College
1900 West Jackson06-2000
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Passenger transportation
- Vehicle maintenance
- Safe driving
- Customer engagement
- Cleanliness
Certification
- First Aid Certification - American Red Cross.
- Professional in Passenger Service Excellence – American Public Transportation Association.
- Customer Service Training Certificate - National Customer Service Association.
Languages
English
Full Professional
Timeline
Uber Driver
Uber
09.2023 - 01.2025
General Warehouse Associate
JMK/IIT Incorporated
06.2020 - 08.2023
Barber
Self Employed Services
10.2018 - 03.2024
GED -
Malcolm X College
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