Leena Venta
Wauconda
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Skilled Associate Manager with notable experience in overseeing daily operations, managing teams, and driving productivity. Strengths lie in strategic planning, workflow optimization, and fostering team collaboration. Successfully led projects to completion, improved process efficiency, and positively impacted bottom-line results in previous roles.
Overview
12
12
years of professional experience
2001
2001
years of post-secondary education
Work History
Associate Manager
Savers Thrift Store
Hoffman Estates
10.2013 - Current
- Managed daily operations to ensure efficient store functionality.
- Trained and supervised staff in customer service best practices.
- Organized merchandise displays to enhance customer shopping experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed daily workflow of team members to meet organizational goals.
- Handled responsibilities successfully in manager's absence.
- Ensured compliance with company regulations, laws, and safety standards.
- Identified opportunities for process improvements and increased efficiency.
- Prioritized and delegated tasks for efficient completion within team environment.
- Resolved conflicts between employees or customers in a professional manner.
- Analyzed financial data to identify trends and areas for improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Fremd High School
Palatine, ILSkills
- Operations management
- Customer service
- Visual merchandising
- Staff training
- Team leadership
- Process improvement
- Effective communication
- Problem solving
- Task delegation
- Workflow optimization
- Department oversight
- Departmental management
- Time management
- Goal setting
- Problem-solving
- Sales monitoring
- Team building
- Coaching and mentoring
- Team motivation techniques
- Strategic thinking
- Orientation and training
References
References available upon request.
Timeline
Associate Manager
Savers Thrift Store
10.2013 - Current
Fremd High School