LEEN QOUDSI

• Managed high-volume prescription workflow, processing 100+ prescriptions daily with accuracy and efficiency
• Performed 200+ daily data entries for prescriptions, insurance billing, and patient profiles with strong attention to detail
• Coordinated extensively with insurance companies (third-party payers) to resolve coverage issues, claim rejections, and prior authorization requirements
• Initiated and followed up on prior authorizations by communicating with physician offices and insurance providers to ensure timely medication approval
• Contacted physician offices to clarify directions, quantities, and potential drug interactions to ensure patient safety and claim accuracy
• Communicated directly with patients regarding medication status, insurance coverage, and prescription issues, demonstrating strong customer service and communication skills
• Demonstrated strong problem-solving skills by resolving complex third-party billing issues under time pressure
• Managed multiple priorities simultaneously in a fast-paced environment while maintaining high productivity and accuracy
• Answered high-volume phone calls and maintained professional communication with patients, providers, and insurers
• Recognized for speed, accuracy, and teamwork; received a strong recommendation letter from Pharmacy Manager

Experienced in third-party insurance coordination, claim follow-up, prior authorizations, and resolving coverage issues through direct communication with insurance providers and patients.

• Assisted pharmacists with medication preparation and dispensing tasks.
• Maintained inventory levels and organized pharmaceutical supplies effectively.
• Ensured compliance with safety regulations and pharmacy policies consistently.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

• Dispensed medications and verified prescriptions for accuracy and safety
• Counseled patients on medication usage, dosage, and side effects
• Managed daily pharmacy operations and supervised staff
• Maintained inventory, ordered supplies, and reduced stock shortages
• Processed insurance claims and coordinated billing with insurance companies
• Handled customer inquiries and resolved complaints professionally
• Maintained patient records and ensured compliance with pharmacy regulations
• Trained new employees on pharmacy procedures

• Developed strong relationships with clients to understand their needs and preferences.
• Provided technical support for customers using the company's products or services.
• Identified opportunities for cross-selling additional products and services.
• Coordinated with other departments to ensure timely delivery of orders.
• Presented product features and benefits to potential customers effectively.

• Guided new students through registration and orientation processes
• Provided academic information and answered student questions
• Assisted students with schedules, campus services, and resources
• Supported events and orientation programs for incoming students
• Communicated effectively with students from diverse backgrounds
• Worked collaboratively with staff and faculty

Pharmacist Trainee

• Supported licensed pharmacists in dispensing and compounding medications
• Reviewed prescriptions for accuracy and dosage
• Counseled patients on medication use and safety under supervision
• Managed inventory, storage, and expiration dates
• Gained experience in customer service and pharmacy operations