Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leatrice Buggs

Chicago

Summary

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

8
8
years of professional experience

Work History

Clinical Clerk, General

Komed Holman Health Center
12.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Manager

Cititrends
05.2018 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Medical Coding and Billing Specialist

Nationwide Medical Equipment and Supply
04.2017 - 05.2019
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.

Education

Associate of Applied Science - Billing And Coding

Northwestern College
Illinois City, IL
06-2015

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Database entry
  • Administrative tasks
  • Schedule and calendar management
  • Confidentiality
  • Verbal and writing communication
  • Customer communication
  • Multitasking

Timeline

Clinical Clerk, General

Komed Holman Health Center
12.2022 - Current

Manager

Cititrends
05.2018 - 03.2020

Medical Coding and Billing Specialist

Nationwide Medical Equipment and Supply
04.2017 - 05.2019

Associate of Applied Science - Billing And Coding

Northwestern College

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Leatrice Buggs