Leah Guarni
Aurora
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed. Well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
02.2025 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Vera Bradley
04.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
BBA - Finance
Illinois State University
Normal, IL05-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Conflict management
- Teamwork and collaboration
- Problem-solving skills
- Goal oriented
- Reliable and punctual
- Client service
Timeline
Front Desk Receptionist
Massage Envy
02.2025 - 08.2025
Sales Associate
Vera Bradley
04.2023 - 02.2025
BBA - Finance
Illinois State University
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