Leah Garrett
Zumiez Retail
Belleville
9
years of professional experience
Dynamic Store Manager with a proven track record in customer service, team leadership, and problem-solving. Committed to enhancing store performance and fostering a positive work culture.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Work History
Store Manager
5 Years 1 Month- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented strategic merchandising plans to enhance product visibility and sales effectiveness.
- Trained and mentored team members to improve service delivery and operational efficiency.
- Analyzed sales data to identify trends, inform inventory decisions, and drive profitability.
- Developed staff schedules to align with peak business hours, optimizing labor costs and service levels.
- Led loss prevention initiatives resulting in reduced shrinkage through effective staff training and awareness programs.
- Fostered a positive store culture focused on teamwork, customer engagement, and brand loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Increased store yearly sales by 30% over LY
Assistant Manager
4 Years 2 Months- Supervised daily store operations to ensure optimal customer service and product availability.
- Trained and mentored new team members on company policies and sales techniques.
- Analyzed sales data to identify trends and recommend inventory adjustments for improved performance.
- Developed visual merchandising strategies to enhance product presentation and boost sales engagement.
- Provided feedback on employee performance, fostering a culture of continuous improvement within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Handled high traffic during stimulus check drops, helping over 50+ people a day
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Inventory management
Store merchandising
Cash management
Shift scheduling
Recruitment and hiring
POS systems
Work Planning and Prioritization
Sales professional
Bank deposit procedures
Bank and safe deposits
Sales analysis
Strategic planning
Culture development
Timeline
Store Manager
Zumiez Retail
07.2021 - CurrentRead More
Assistant Manager
Journeys Shoes
05.2017 - 07.2021Read More
Belleville East
High School Diploma
Read More