Lea Woodward
Dawson
Summary
Dynamic Assistant Store Manager with a proven track record at Biglots, enhancing store operations and customer satisfaction. Excelled in problem-solving and team leadership, significantly improving efficiency and sales through strategic displays and staff training. Skilled in customer service, adept at elevating customer experience and relations.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Biglots
03.2005 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Tri-City
Buffalo IL05-2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Team building and leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Used Outlook to access email
- Contacted IT to resolve problems
Timeline
Assistant Store Manager
Biglots
03.2005 - Current
High School Diploma -
Tri-City
Similar Profiles
KATHLEEN GUEVARAKATHLEEN GUEVARA
Assistant Manager at BiglotsAssistant Manager at Biglots
Gabrielle HartGabrielle Hart
Temporary Store Manager at BiglotsTemporary Store Manager at Biglots
SUSAN KERSHAWSUSAN KERSHAW
Store Manager at BigLotsStore Manager at BigLots
GIAN CARLO RIVERAGIAN CARLO RIVERA
District Training Manager at BiglotsDistrict Training Manager at Biglots
Cynthia GrahamCynthia Graham
Customer Service Representative/Operations Lead at DMTCustomer Service Representative/Operations Lead at DMT