Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lawrence Bailey

Waukegan,IL

Summary

Dedicated team player focused on continuous self-improvement and uplifting others. Strong belief in setting goals and meeting deadlines. Committed to giving utmost dedication and effort to tasks. Value lies in unwavering work ethic, determination, and winning attitude brought to the workplace every day. Intention to positively influence colleagues and represent the company in an exceptionally positive manner, leveraging skills acquired through previous experiences. Confident in being the ideal candidate for this position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Truck Driver

Schneider Inc
08.2024 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Intermodal Driver

J.B. HUNT
03.2021 - Current
  • Transported deliveries locally and over the road
  • Safely loaded and unloaded deliveries according to size of load and content description
  • Managed discrepancy documentation for incoming shipments
  • Submitted all delivery documentation in a timely manner
  • Maintained a daily, legible DOT log book and submitted corresponding documents
  • Improved load planning efficiency through utilization of advanced software tools that support optimal decision making.
  • Managed a high volume of intermodal shipments to meet strict deadlines without compromising quality or accuracy.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.

Dedicated/dollar Tree Account

C.R. England/ School
08.2021 - 03.2022
  • Drive and operate trucks
  • Follow instructions; locate and read location and road maps
  • Pre-inspect truck
  • Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
  • Load and unload cargo
  • Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
  • Complete and verify paperwork for accuracy
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Customer Service Representative

AlLIANCERX
11.2019 - 03.2020
  • Record and process orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact
  • Provide timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards
  • Provide pricing, availability, and schedules information within established guidelines
  • Receive inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries
  • Coordinate patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition
  • Provide correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism; ensure excellent patient relations are maintained and patient claims and complaints are resolved fairly and effectively
  • Create patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care
  • Contact pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling
  • Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
  • Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations
  • Provide typed documentation of all communications received from calls and provide notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system
  • Other responsibilities as judgment or necessity dictate

Pharmacy Technician

Fresenius Medical Care
08.2019 - 11.2019
  • Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and procedures; analyzing and reporting data integrity and accuracy as necessary
  • Process prescription requests; inputting patient prescription and demographic data in applicable systems as required
  • Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner
  • Serve as subject matter expert (SME) by providing support to additional staff, cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s)
  • Mentor other staff as applicable
  • Assist with various projects as assigned by direct supervisor
  • Other duties as assigned
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

FORK LIFT

ABW
09.2018 - 01.2019
  • Load and unload products from trailers using forklift trucks and other material handling equipment
  • Maintain forklift equipment by troubleshooting breakdowns performing preventive maintenance recommending repairs and performing routine pre and post inspections
  • Transport products to and from warehouse and distribution centers
  • Deliver products to various units in safely and timely manner
  • Sort pack wrap tie and label products as per company procedures
  • Study production schedule to determine material requirements movements and deliveries
  • Record information regarding movements of supplies materials and finished products

Master Data

medline
03.2018 - 08.2018
  • Execute changes to SAP master data (e.g
  • Customer, vendor, materials etc.) as approved by the business
  • Coordinate material and finish products master data setup, validations and periodic maintenance
  • Perform regular business related activities e.g
  • Price and contracts updates, approval schemes
  • System monitoring and user management related activities
  • Perform mass updates as required
  • Participate in projects and initiatives across multiple functional areas and regions
  • Work with business units and process experts to resolve master data issues
  • Ensure data quality, compliance and consistency of master data across business systems
  • Support the business with required procedures, submit incidents and change requests when needed
  • Assist business process experts in defining standard operating procedures, process flows and related documentation

customer service rep sales

sears services
05.2017 - 12.2017
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads

Counter

Amazon
03.2016 - 05.2017
  • Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
  • Ability to work for different managers, also can adopt to change very well
  • Make sure all orders that customers ordered online are in a bin, so it can be shipped out
  • Excellent communication skills; I’m able to coach, train and assist other and new team members

Advocacy Annual Enrollment Hotline Specialist

Aon Hewitt/Randstad
09.2015 - 02.2016
  • Interview and assisted participants with complex concepts concerns such as high deductible health plans, health saving accounts and counsel participants to make the most cost-effective health benefits decisions
  • Created positive work flow by navigating through various benefit programs successfully providing detailed resolution to participants with medical, dental, and vision 401k claims
  • Answered, screened and processed over 100 calls daily using a call management system and web based communications
  • Improved call management database efficiency by changing and updating contact information
  • Performed quality assurance and reported incidents/errors to Supervisor
  • Negotiated with various health and dental carriers to assist and resolve participant’s issues
  • Develop marketing strategies to compete with other individuals or companies who sell insurance

Sales Associate

chicago locker room by lids
02.2015 - 07.2015
  • Produce sales gains, by providing customer service
  • Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness
  • Meet or exceed Company Objectives in all individual statistics
  • Participate in managing store inventory including processing shipments and resetting merchandise
  • Support and adhere to all LIDS Retail policies, procedures and guidelines

Education

High School Diploma -

Waukegan High School
Waukegan, IL
06.2011

Skills

  • Inventory management principles
  • Supervisory abilities
  • Interpersonal skills
  • Communication skills
  • Computer operations
  • Conflict resolution
  • Lotus Notes
  • Microsoft Office
  • CS Pro
  • Medical Terminology
  • Health insurance
  • Strong work ethic
  • Safe driving practices
  • Attention to detail
  • Dependable and reliable
  • Long-haul driving
  • Load security
  • DOT compliance
  • Route planning
  • Decision-making
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Human relations
  • Emergency management

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Firearms Training Certification - Various State Agencies or Private Institutions.
  • Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).

Timeline

Truck Driver

Schneider Inc
08.2024 - Current

Dedicated/dollar Tree Account

C.R. England/ School
08.2021 - 03.2022

Intermodal Driver

J.B. HUNT
03.2021 - Current

Customer Service Representative

AlLIANCERX
11.2019 - 03.2020

Pharmacy Technician

Fresenius Medical Care
08.2019 - 11.2019

FORK LIFT

ABW
09.2018 - 01.2019

Master Data

medline
03.2018 - 08.2018

customer service rep sales

sears services
05.2017 - 12.2017

Counter

Amazon
03.2016 - 05.2017

Advocacy Annual Enrollment Hotline Specialist

Aon Hewitt/Randstad
09.2015 - 02.2016

Sales Associate

chicago locker room by lids
02.2015 - 07.2015

High School Diploma -

Waukegan High School

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Lawrence Bailey