- Spending quality time with family and friends
- Music
- I enjoy cooking for friends and family gatherings
- Dancing
- Yoga
- Mindfulness Practices
- Adventure Travel
- Road Trips
- Reading
- Video Gaming
- Animal Care
- Personal Development and Self-Improvement
- Hiking
- Kayaking
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
Lavita Davidson
Berwyn,IL
Summary
To secure a customer service role that leverages and develops my existing skills in a dynamic work environment.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Dispatcher
Allengreen LLC
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate the timely delivery of students.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Lead Driver/Transporter
Fleetlogix
12.2022 - 08.2023
- Transporting team members in passenger van as lead driver throughout the parking garage and exterior lot.
- Communicating with supervisors and fellow leads via walkie talkie.
- Safety transporting rental vehicles throughout the parking garage and exterior parking lot in a timely manner.
- Training new transporters.
- Refueling and cleaning vehicles.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
- Drove safely in various weather and road conditions to avoid accidents.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
Arise Platform Booking Agent
Holland America Cruises
07.2021 - 12.2022
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Security Dispatcher
Andy Frain Services
04.2017 - 07.2021
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Maintained an understanding of safety, efficiency, and responsibilities.
- Extra Skills: Webdar, Angus Systems
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Delivery Station Sortation Associate
Amazon
03.2020 - 06.2020
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Aide
Addus Homecare
06.2019 - 03.2020
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Server
Chipotle Mexican Grill Inc
09.2016 - 11.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Sears
04.2016 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Picker
Sony DADC
10.2015 - 12.2015
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Picked and packed order items.
Delivery Driver
DoorDash
03.2015 - 10.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Driver Helper
UPS
12.2014 - 02.2015
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Scanned and tracked packages for delivery accuracy and security.
- Displayed very good communication and customer service skills.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Streamlined delivery processes by organizing packages according to delivery routes and schedules.
Education
GED -
Sherman High School
Chicago, IL07.2014
Online General Studies
Penn Foster
Chicago, ILSkills
- Customer service
- Data entry
- Attention to detail
- Time management
- Dispatching procedures
- Route planning and navigation
- Multitasking and organization
- Samsara
- Microsoft Word
- Microsoft Excel
Interests
Timeline
Dispatcher
Allengreen LLC
09.2023 - Current
Lead Driver/Transporter
Fleetlogix
12.2022 - 08.2023
Arise Platform Booking Agent
Holland America Cruises
07.2021 - 12.2022
Delivery Station Sortation Associate
Amazon
03.2020 - 06.2020
Aide
Addus Homecare
06.2019 - 03.2020
Security Dispatcher
Andy Frain Services
04.2017 - 07.2021
Server
Chipotle Mexican Grill Inc
09.2016 - 11.2016
Sales Associate
Sears
04.2016 - 08.2016
Picker
Sony DADC
10.2015 - 12.2015
Delivery Driver
DoorDash
03.2015 - 10.2015
Driver Helper
UPS
12.2014 - 02.2015
GED -
Sherman High School
Online General Studies
Penn Foster
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