Tleyah Jones
Aurora
Summary
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
StoryPoint Senior Living
05.2025 - Current
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices for patient care and communication techniques.
- Implemented engaging activities to promote mental and physical stimulation for clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Caregiver
Bickford Assisted Living
09.2023 - 09.2024
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices for patient care and communication techniques.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Victoria's Secret
11.2019 - 10.2023
- Seasonal position
- Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
- Executed sales strategies to achieve store targets, contributing to revenue growth and market presence.
- Trained new associates on product knowledge and sales techniques, fostering a collaborative team environment.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies during audits.
- Maintained visual merchandising standards to enhance store presentation and attract customers.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
Sales Associate
Nautica
11.2019 - 10.2023
- seasonal position
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Performed E.O.D , cash handling , open and close the store.
CSR - Customer Service Representative
Dovenmuehle Mortgage, Inc.
08.2020 - 04.2022
- Resolved customer inquiries effectively through multi-channel communication methods.
- Enhanced customer satisfaction by implementing feedback-driven improvements.
- Developed and maintained comprehensive knowledge of mortgage products and services.
- Led initiatives to improve response times in handling service requests efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Call Center Representative
LTD Commodities LLC
05.2015 - 08.2019
- Seasonal position
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Trained new representatives on call handling procedures and company policies to enhance team performance.
- Collaborated with cross-functional teams to improve communication flow and service delivery standards.
- Developed training materials focused on best practices for effective call management and conflict resolution.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Call Center Representative
Insight Global
10.2018 - 04.2019
- Trouble shooting vacuums & selling the Dyson products
- Working with 6 different programs and typing and filling out forms and building customers a profile and taking notes
- Diagnosed and resolved technical issues efficiently to minimize downtime.
- Collaborated with cross-functional teams to streamline troubleshooting processes.
- Implemented root cause analysis techniques to enhance problem-solving capabilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Assisted in training new staff on company policies and customer service procedures, enhancing team efficiency.
Manager Assistant
Hardee's
04.2016 - 02.2017
- My main focus was to make sure my customers are happy and taken care of . I open and close the store which included county cash drawers and making bank deposits and maintain the store
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored staff to enhance team performance and customer service skills.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling and labor allocation to maximize operational efficiency during peak hours.
- Operated cash register accurately, handling transactions efficiently and maintaining balanced drawers.
- Prepared and assembled food items according to company standards, ensuring quality and consistency.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Trained new employees on operational procedures, fostering teamwork and efficiency within the team.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
West Aurora High School
05.2015
Skills
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Basic housekeeping
- Emotional support
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Strong negotiation skills
- Goal-oriented mindset
- Product knowledge expertise
- CRM software proficiency
- Customer relations
- Microsoft Excel
- Multi-line phone talent
- Order processing
- Product sales
- Call center operations
- Retail experience
- Retail Software Use
- Retail store operations
- Retail sales strategies
- Retail marketing
- Retail transactions processing
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and empathy
- Money handling
- Listening and comprehension
Certification
- CPR
- May 2015 to May 2018
- Took the classes in high school and passed and got my licenses for it.
Awards
Dare, February 2008, A drug free program, dare to be different
Additional Information
I am 25 years of age , a full time mother looking for work . I am very out going , respectful , responsible , trustworthy , honest and a hard worker . I am a fast learner and also an visual learner. I can do just about anything I put my mind too .
Languages
English
Full Professional
Timeline
Caregiver
StoryPoint Senior Living
05.2025 - Current
Caregiver
Bickford Assisted Living
09.2023 - 09.2024
CSR - Customer Service Representative
Dovenmuehle Mortgage, Inc.
08.2020 - 04.2022
Sales Associate
Victoria's Secret
11.2019 - 10.2023
Sales Associate
Nautica
11.2019 - 10.2023
Call Center Representative
Insight Global
10.2018 - 04.2019
Manager Assistant
Hardee's
04.2016 - 02.2017
Call Center Representative
LTD Commodities LLC
05.2015 - 08.2019
High School Diploma -
West Aurora High School