LAURYN DENNE

• Supervised bar operations, ensuring smooth service and consistent guest experience.
• Trained bartenders on drink recipes, service standards, and closing procedures.
• Monitored cash handling, reconciled tills, and resolved register discrepancies.
• Enforced sanitation, safety, and responsible alcohol service procedures.
• Resolved guest concerns promptly, supporting positive service recovery.
• Coordinated with kitchen and floor staff to streamline order flow and timing.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Helped FOH team members, maintaining positive working relationships
• Presented positive first impression of establishment's high standards by delivering exceptional service
• Presented establishment's COVID-19 regulations
• Checked guests' temperature and symptoms
• Communicated with tact and diplomacy to resolve guest dissatisfaction
• Monitored restaurant activity to determine seating and dining flow.

• Tracked store inventories and replenished products according to demand
• Assisted with new employee training and conducted performance reviews to track overall progress
• Liaised between managers and employees, communicating concerns and expectations to appropriate parties
• Executed productivity benchmarks across departments to maximize company revenue
• Facilitated month-end closing processes, invoicing and journal entries
• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
• Reviewed monthly financial results with partners to identify opportunities to improve profitability.

• Conducted experimental or virtual studies to investigate characteristics and processing principles
• Created checklists for review or inspection of completed projects
• Represent and facilitate company in program meetings
• Screen company documents for needed casework
• Create powerpoint/excel presentations for staff meetings
• Create quarterly summaries for department curriculum

B.S Mathematics Candidate