Laurie Woosley

• Greeted patients and visitors warmly upon arrival at the medical office.
• Managed phone calls, scheduling appointments, and responding to inquiries efficiently.
• Maintained patient records and documentation in compliance with privacy regulations.

. Completed Medication Prior

Authorizations

. Communicated with insurance co.

. Completed applications for patient

Assistant programs

• Coordinated with healthcare staff to ensure smooth daily operations of the practice.
• Assisted patients with forms and insurance verification for seamless registration.
• Supported billing processes by processing payments and managing transactions accurately.
• Ensured that all areas were kept clean and tidy at all times.
• Greeted and welcomed visitors, clients, and customers in a professional manner.
• Assisted with daily office needs including ordering supplies and materials.
• Managed calendar of events by scheduling appointments or meetings.
• Sorted mail for distribution within the office environment.
• Handled confidential documents in accordance with established guidelines.
• Coordinated with outside vendors to ensure timely delivery of services or products.
• Performed clerical duties such as typing correspondence and preparing documents.

• Assisted pharmacists in preparing and dispensing medications to patients.
• Maintained accurate inventory levels of prescription and over-the-counter drugs.
• Provided excellent customer service by answering patient inquiries and concerns.
• Trained new pharmacy staff on operational procedures and best practices.
• Ensured compliance with state and federal pharmacy regulations consistently.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified accuracy of patient information on prescription orders.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Monitored stock levels of medications in the pharmacy's inventory system.
• Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.

• Supervised customer service team to ensure high-quality support.
• Trained staff on effective communication and problem-solving skills.
• Developed and implemented customer service protocols for efficiency.
• Resolved customer complaints through active listening and empathy.
• Managed scheduling and staffing to meet service demands efficiently.