Laurie Hutson
Crystal Lake
Summary
Dynamic Senior Telecommunications Operations Specialist with a proven track record at NTT America, excelling in project management and risk assessment. Successfully enhanced operational efficiency through innovative process improvements and meticulous inventory management. Passionate about leveraging data analysis and troubleshooting skills to drive impactful results in telecommunications.
Overview
22
22
years of professional experience
Work History
Senior Telecommunications Operations Specialist
NTT America
Crystal L
12.2013 - 03.2025
- Coordinated cross-functional efforts across multiple regions for new customer provisioning.
- Assisted with the development of project plans for new initiatives or process improvements.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
Operational Business Analyst
Arkadin, Inc
Schaumburg
02.2012 - 02.2013
- Oversaw telecommunication traffic on 15 teleconferencing bridges.
- Planned bridge capacities based on projected demands.
- Maintained inventory for domestic toll, toll-free, and international numbers.
- Resolved connection issues impacting inbound teleconference lines.
- Reviewed telecommunications invoices to ensure accuracy and monitored corrections.
- Managed pre-production testing of bridging network changes.
Voice Network Administrator
Conference Plus, Inc.
02.2003 - 04.2012
- Planned capacity in alignment with carrier and bridging needs.
- Managed and organized domestic toll, toll-free, international number inventory.
- Resolved connection issues affecting inbound lines to the teleconferencing system.
- Managed leased inventory for on-site vendor use and ensured timely equipment refreshment.
- Maintain conference, reservation, and billing systems.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL06-1990
Some College (No Degree) - General Studies
William Rainey Harper College
Palatine, ILSkills
- Project management
- Risk assessment
- Inventory management
- Telecommunications troubleshooting
- Data analysis
- Process improvement
References
References available upon request.
Timeline
Senior Telecommunications Operations Specialist
NTT America
12.2013 - 03.2025
Operational Business Analyst
Arkadin, Inc
02.2012 - 02.2013
Voice Network Administrator
Conference Plus, Inc.
02.2003 - 04.2012
High School Diploma -
Hoffman Estates High School
Some College (No Degree) - General Studies
William Rainey Harper College
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