Laurie Budres Halfpenny
Forest Park
Summary
Experienced with deposit operations, ensuring accuracy and efficiency in all tasks. Utilizes strong analytical skills to enhance process workflows. Knowledge of regulatory compliance and effective team collaboration.
Overview
15
15
years of professional experience
Work History
Deposit Operations Specialist
Forest Park National Bank & Trust
08.2021 - Current
- Provided backup to 3 other deposit operations specialists.
- Processed and monitored lock box items and new account documents.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Participate in internal audits conducted by the bank''s audit department or external regulators, provide necessary documentation and addressing any concerns raised during the review process.
- Implement risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
- Ensure timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
- Maintain friendly and professional customer interactions.
- Execute wire transfers, stop payments and account transfers.
- Monitor and verified suspicious activity on customer accounts.
RETAIL BANKER
Leaders Bank
01.2019 - Current
- Provide positive customer service
- Process all deposits: night drop, mail, lockbox, etc.
- Manage all vaults, order cash, etc.
- Experience: MS Office; Word; Excel
CHILDCARE WORKER
Hephzibah Children's Association
05.2013 - 04.2020
- Manage up to 26 children, ages 3-13
- Crisis intervention
- Write Medicaid, communication, and incident reports
- Monthly supervision and training programs
- FULL TIME NIGHT STAFF June 2009 - Aug. 2010
- EDUCATIONAL LIAISON Aug. 96 - June 98
- Facilitated correspondence between school and group home
- Scheduled intake staffing meetings
- Assigned educational surrogates
- Rainbows group leader - lead weekly support meetings
- VOLUNTEER COORDINATOR Jan. 95 - Sept. 96
- Interviewed potential volunteers
- Coordinated orientations and assignments
- Supervised and evaluated volunteers
- Created volunteer handbook
- ADMINISTRATIVE CASSWORKER Dec. 94 - Sept. 96
- Assisted social workers
- Wrote Medicaid, communication, and incident reports
- Supervised visits
UNIVERSAL TELLER
Community Bank OPRF
04.2018 - 01.2019
- Provide positive customer service
- Process wide variety of monetary transactions
- Proof and balance drawer and vaults
- Jack Henry Vertex; 4sight; MS Office; Word; Excel
EDUCATION COORDINATOR
Academia
10.2017 - 04.2018
- Supervised after school program children ages 4-14
- Ensured homework was completed; tutored students
- Communicated with caregivers and coworkers ensuring healthy environment
RECEPTIONIST
Anthony Lullo's Hair Salon
08.2014 - 04.2018
- Managed front desk activities of salon
- Answered phone, scheduled appointments, made courtesy calls
- Processed payments via cash, credit or debit card
- Assisted with payroll
- Maintained records of clients; perform all administrative and clerical tasks
TEACHER ASSISTANT
St. Luke Parish School
08.2010 - 04.2018
- Created classroom conducive to learning for up to 25 students
- Interacted with and instructed children in a respectful manner
- Lead students in activities that encourage curiosity, exploration, and problem solving appropriate to all levels
- Supervised playground and lunchroom activities
- Google drive; gmail, docs, sheets
- Substitute teacher of grades PreK - 8th
Education
Bachelor of Arts - Communications, Sociology
MARQUETTE UNIVERSITY
Milwaukee, WISkills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Expertise in wire transfers
- Teamwork and collaboration
- Team cooperation
- Time management abilities
Timeline
Deposit Operations Specialist
Forest Park National Bank & Trust
08.2021 - Current
RETAIL BANKER
Leaders Bank
01.2019 - Current
UNIVERSAL TELLER
Community Bank OPRF
04.2018 - 01.2019
EDUCATION COORDINATOR
Academia
10.2017 - 04.2018
RECEPTIONIST
Anthony Lullo's Hair Salon
08.2014 - 04.2018
CHILDCARE WORKER
Hephzibah Children's Association
05.2013 - 04.2020
TEACHER ASSISTANT
St. Luke Parish School
08.2010 - 04.2018
Bachelor of Arts - Communications, Sociology
MARQUETTE UNIVERSITY
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