Laurice Hamilton
Waukegan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the design industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Print and Marketing Agent - Remote
Staples Inc.
02.2023 - Current
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Handle Incoming phone calls, emails and chat support to address customer concerns and provide Information about products and services
- Engage with customers to build lasting relationships for staples
- Navigate multiple software system effectively to address customers inquiries
- Assist customers with design tools and suggestions
Customer Support Agent
Ascent Professional Staffing
04.2021 - 05.2023
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes
- Increased efficiency and team productivity by promoting operational best practices
- Created and maintained detailed database notes
- Recorded actions taken, issues resolved information to effectively manage customer accounts.
Telemarketing Agent
SMS
10.2020 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Placed over 150+ outbound calls giving detailed, personalized, friendly and polite service to assure customer retention and satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Personal Shopper
Walmart
02.2014 - 12.2020
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consistently met deadlines and quality goals for accuracy and timeliness
- Tracked substitutions and informed customers of changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Ambassador - Warehouse
Amazon
01.2018 - 10.2020
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge
- Taught new employees important procedures such as safety and training
- Received and routed incoming mail, packages, and deliveries.
Crew Member
Culver's Restaurant
01.2012 - 12.2014
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Supported great dining and meal experiences for guests.
Education
Highschool Diploma -
Kaneland Highschool
Maple Park, IL05.2016
Skills
- Problem Solving
- Effective Listening
- Excellent time management
- Leadership
- Web Development ( 1 year)
- Computer Skills
- Call Center Operations
- Customer Service and Assistance
- Creative Thinking
- Adobe Creative Cloud Software ( 1 year)
- Interior Design ( 6 months)
- Graphic Design ( 1 year)
Timeline
Print and Marketing Agent - Remote
Staples Inc.
02.2023 - Current
Customer Support Agent
Ascent Professional Staffing
04.2021 - 05.2023
Telemarketing Agent
SMS
10.2020 - 05.2021
Ambassador - Warehouse
Amazon
01.2018 - 10.2020
Personal Shopper
Walmart
02.2014 - 12.2020
Crew Member
Culver's Restaurant
01.2012 - 12.2014
Highschool Diploma -
Kaneland Highschool
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