Summary
Overview
Work History
Education
Skills
Timeline
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Laurence Clay

Chicago,IL

Summary

Versatile and results-oriented professional with a proven track record at Ranstad Staffing, adept in customer service and software installation. Excelled in managing high call volumes and resolving complex issues, enhancing client satisfaction. Demonstrated leadership and decision-making skills, significantly improving team efficiency and safety protocols.

Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment. Diligent Security professional with 2 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

4
4
years of professional experience

Work History

Securty Officer

Nwi Security
03.2023 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Investigated suspicious activities and persons to maintain security of premises.

Manager Supervisor

Strack & Van Till
06.2022 - 03.2023
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Conducted inspections on devices prior to use at beginning of shift each day.
  • Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
  • Led a team of supervisors in achieving company goals and maintaining high standards of work quality.

Call Center Representative

Ranstad Staffing
09.2020 - 12.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

High School Diploma -

Bowen High School
Chicago, IL
06-2015

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Team leadership
  • Time management
  • Decision-making
  • Customer service
  • Call center environment
  • Call center transactions
  • Call center software
  • Computer troubleshooting
  • Desktop and laptop installations
  • Computer assembly
  • Software installation

Timeline

Securty Officer

Nwi Security
03.2023 - 01.2025

Manager Supervisor

Strack & Van Till
06.2022 - 03.2023

Call Center Representative

Ranstad Staffing
09.2020 - 12.2020

High School Diploma -

Bowen High School

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Laurence Clay