Lauren Roberts
Chicago
Summary
Dependable Professional Solutions Consltant skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.
Overview
7
7
years of professional experience
Work History
Professional Solutions Consultant
Mediaocean
08.2021 - Current
- Performed proof of concept demonstrations, instructing potential customers on benefits of our product, Prisma.
- Performed detailed research of customer business structures to accurately tailor Prisma to unique needs of each.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Collaborated with project managers to build a strategic approach to help manage change management across 15 ad agencies.
Global Operations Supervisor
Carat, Dentsu Aegis Network
04.2019 - 08.2021
- Maintain and build trusted relationships with the top domain experts at Microsoft in 7 International markets.
- Responsible for sparking innovative ways to align media and creative content across both EMEA and APAC markets.
- Partner with cross-functional teams across to collaborate on campaign
activation and drive toward client goals. - Outline and oversee measurement strategy, tracking, budgets and results
Project Manager
Havas Creative
02.2018 - 04.2019
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Client Financial Analyst
Havas Creative
10.2016 - 02.2018
- Provide financial support to client account teams and monitor client budgets for a portfolio of clients including: Citibank, Cracker Barrel, Camel Cigarettes,
Natural American Spirit - Prepare monthly forecasts, journal entries, and profit/loss statements for upper management
- Lead weekly financial meetings with client account teams to monitor and track
profitability - Responsible for client billing based on signed SOW/MSA.
Education
Bachelor of Arts - Advertising
DePaul University
Chicago, IL06.2015
Skills
- Program Implementation
- Critical Thinking
- Analytical Skills
- Customer Experience
- Cross Functional Team Leadership
- Strategic Planning
Timeline
Professional Solutions Consultant
Mediaocean
08.2021 - Current
Global Operations Supervisor
Carat, Dentsu Aegis Network
04.2019 - 08.2021
Project Manager
Havas Creative
02.2018 - 04.2019
Client Financial Analyst
Havas Creative
10.2016 - 02.2018
Bachelor of Arts - Advertising
DePaul University
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